- Providing first level Smart Hands support to second level and third level support teams
- Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling.
- Assist with material control to ensure all required materials are available to complete the daily work.
- Ensure quality and safety guidelines are followed.
- Ensure ticketed requests are assigned, communicated, and addressed within customer SLA.
- Perform quality evaluate, diagnose, troubleshoot cabling systems, and perform replacement/repairs as necessary.
- Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
- Receive Hardware shipments for data center equipment landings
- Validation Purchase Order accuracy of Hardware received
- Unboxing and Recycling of materials
- Move Equipment from dock to staging areas and or to DC racks
- Installation or retrofitting of server racks - rail and shelving installation
- Power and network cable installation and cable management
- Scanning and Labeling of installed devices (network or server)
- Designate parts identified for spare part stock inventory
- Proper e-waste handling and disposal
- Equipment shipping and receiving as needed
- Provide Escort Service for vendors/techs
- Work Request Tasks from Service Now ticket system
- Candidate must be located within commuting distance of Santa Clara; Chandler, Arizona or Hillsboro, Oregon or be willing to relocate to the area. This position may require travel in the US
• Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution. Will also consider 1-3 years of progressive experience in the specialty in lieu of every year of education. - 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices
- Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
- Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
- Must be able to work independently as well as in teams of 3-4 and be flexible.
- Must be able to lift 35 lbs. solo.
- Must be willing to travel between buildings using personal car/foot.
- May be required to walk/sit/stand/crawl/kneel for extended periods.
- Must have excellent customer service skills and written/verbal communication skills.
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10.
- Structured Network Cabling
- Copper: Cat5, Cat5e, Cat6, Connector Types - RJ45
- Fiber: Multimode, Single Mode, Connector Types - ST, SC, LC
- WIFI H/W
- Wireless LAN Controllers
- Wireless Access Points
- Networking
- IP Addressing, Layer 2 VLAN etc
- Experienced in Ethernet Switching H/WChassis, Supervisor, Line Cards, Power Supplies etc
- Types - SX, LX, SR, LR etc
- Cable Troubleshooting Knowledge / Experience
- Fluke Testers: Copper - Wire Map, Link Test etc, Fiber - OTDR Testing
- Fluke Aircheck: Wireless Testing
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Description
Title - Level II Network Support TechnicianLocation - Santa Clara, CA, Chandler, AZ, or Hillsboro, OR
Duration - 3 month contract-to-hire
Pay Rate - $19/hr
Responsibilities -
