Description

Job Details

Description

Summary

Employee must be responsible for performing daily duties in an efficient and timely manner. Employee must also be able to handle multiple tasks within an allotted time. Provide internal and external customer service in person or by phone. Must have a positive attitude and provide suggestions to improve working conditions.

Essential Duties

1. Represent the bank to the customer in a courteous and professional manner. Furnish prompt, efficient, and accurate service.
2. Give attention to detail and provide excellent communication skills.
3. Maintain work area in a clean, neat, and professional environment.
4. Participate in training sessions as required by supervisor.
5. Provide internal and external customer service.
6. Unposted DDA and GL items.
7. Incoming Return items
8. Work Stop Payments
9. Pay or Return NSF items.
10. Reconcile internal bank accounts related to our daily duties.
11. Be able to help with debit card disputes as needed
12. Help with Mobile Deposits
13. Help with Research requests
14. Help with Synapsys/unblock debit card for travel
15. Help track dispute types (online, card present, keyed, etc.)
16. Assist in other areas of the Deposit Operations department as needed.

Qualifications

Equal Opportunity Employer/Veterans/Disabled