Customer Quality Engineer - Richmond, VA
8 hours ago
Job description
The Customer Quality Engineer (CQE) is the primary quality interface for high-value customers within a large, multi-site manufacturing environment. This role owns customer quality issues end-to-end, from initial containment through root cause, corrective action, and formal customer response. The CQE works closely with Operations, Engineering, and Supply Chain to ensure rapid resolution, sustained corrective actions, and continued customer confidence.
Core Responsibilities
- Serve as the primary quality point of contact for assigned high-value customer.
- Manage customer quality issues, complaints, and returns from receipt through closure.
- Lead structured root cause investigations using methodologies such as 8D, 5 Whys, and Fishbon
- Develop, implement, and verify corrective and preventive actions (CAPA)
- Coordinate containment, rework, and corrective actions with Operations and Manufacturing team
- Partner with Engineering on design, process, and technical investigation
- Work with Supply Chain and suppliers to resolve externally driven quality issues impacting customer
- Track and report customer quality metrics including PPM, complaint trends, response times, and closure effectiveness
- Support continuous improvement efforts driven by customer feedback and quality performance date
- Prepare and deliver formal customer quality responses, including 8D and RCCA reports
Requirements
- Bachelor's degree in Engineering (Mechanical or Manufacturing Engineering preferred); equivalent experience considered
- Approximately 5 years of experience in a manufacturing or engineering-based quality role with direct customer responsibility
- Demonstrated experience supporting high-value customers and managing the day-to-day logistics that come with customer quality ownership
- Direct experience supporting demanding customers, managing returns and compliance requirements, and operating comfortably in a fast-paced, multi-faceted operation
- Strong understanding of customer compliance requirements, customer returns, and foundational quality systems
- Experience operating in a large-scale, multi-site, or multi-stakeholder manufacturing environment
- Highly adaptable, flexible, and able to learn quickly in a dynamic setting
- Strong communicator capable of representing quality internally and externally
- High growth potential; this role is intended for someone who can be developed into expanded responsibility and future leadership
- Ability to travel domestically up to 50%
Preferred Qualifications
- Strong attention to detail, critical thinking skills, and a high level of organization.
- Ability to work well in a fast-paced professional environment and efficiently in a remote work setting.
- Background in contract manufacturing quality assurance.
Why Hyper?
At Hyper, you won't just audit quality, you'll help build and scale the systems that ensure our products meet the highest standards of reliability, safety, and customer satisfaction. You'll work closely with Engineering, Supply Chain, Manufacturing Partners, and Customers, playing a visible role in strengthening quality processes across a growing, mission-critical power and infrastructure organization.
In addition to competitive compensation and comprehensive benefits, including employer-paid medical, dental, and vision coverage and a 401(k) with company match, Hyper offers clear opportunities for professional growth and development as the company continues to scale.
Location
Onsite in Richmond, VA, or remote, depending on candidate location and business needs.
Compensation
The anticipated starting salary range for this role is $115,000- $125,000 per year. Actual salary varies due to factors that may include but not limited to, relevant experience, skills, certifications, and location. This hire will be eligible for a discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.
Hyper Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.
All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Hyper Solutions, Inc.
Please note that Hyper Solutions is currently unable to offer visa sponsorship, and applicants must be authorized to work in the U.S. without the need for sponsorship now or in the future.
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