Delivery Consultant, Customer Journeys - Waltham - Adobe Systems Incorporated

Description

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Our Company

Changing the world through digital experiences is what Adobe is all about. We empower everyone-from emerging artists to global brands-to design and deliver exceptional digital experiences. We're passionate about enabling people to create powerful images, videos, and apps, and transforming how companies engage with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We know the next big idea could be yours

Role Summary

The Customer Journeys Delivery Consultant leads complex marketing technology implementations across B2B and B2C customers, with a strong focus on Adobe Customer Journey solutions (AJO, Campaign, Marketo, Target). This role combines technical delivery leadership, marketing automation expertise, and consulting capabilities to drive value for our customers and support the growth of our product offerings.

What You'll Do

* Lead and implement marketing automation and customer journey solutions across B2B and B2C customers, leveraging hands‐on experience with marketing technologies to deliver Adobe Customer Journeys technology-including Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, and broader Adobe Experience Cloud.

* Drive marketing personalization, experimentation, and optimization strategies that improve customer engagement, increase conversion, and enhance overall marketing performance.

* Act as a strong partner to Product and Engineering, by providing structured platform feedback, advocating for customer needs, and supporting ongoing product development and roadmap evolution.

* Bring deep industry knowledge and consulting expertise to guide clients through best practices, challenge assumptions, and deliver proactive, prescriptive recommendations that shape their marketing and customer experience strategies.

* Collaborate with cross‐functional teams to translate business requirements into scalable technical solutions, ensuring alignment across strategy, design, data, and platform execution.

* Partner closely with project and engagement leadership on executive readouts, escalation management, and proactive risk identification and mitigation.

* Support the creation of delivery frameworks, accelerators, and repeatable processes that improve efficiency, consistency, and customer outcomes.

* Utilize proprietary Adobe AI technologies to deliver an improved and high-quality customer experience.

* Translate customer needs into technical solutions based on a balance of architecture standards and plans, total cost of ownership and feasibility.

* Collaborate with Adobe's sales and internal teams to grow accounts, ideate solutions and address evolving customer needs.

* Provide mentorship and technical leadership to team members, fostering knowledge sharing and capability growth across the team.

Produce high‐quality, unit‐tested deliverables and participate in peer testing, including analyzing functional and technical documentation to create test plans, test cases, and test scripts.

Technical & Professional Skills

* Hands-on expertise with B2B and B2C marketing technologies such as: Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target,

Eloqua, Salesforce Marketing Cloud, Cheetah Mail, Braze, HubSpot, and other enterprise marketing platforms; Adobe solutions preferred but not required.

* Strong understanding of marketing personalization, segmentation, experimentation frameworks (A/B, multivariate), and data‐driven optimization strategies.

* Knowledge of the digital marketing ecosystem and the tools, technologies and strategies that support it including CDP, DMP, Paid Media, identity management, marketing automation, data collection & privacy laws.

* Proficiency in HTML, SQL, scripting, data modeling concepts, campaign logic, and workflow orchestration.

* Experience working with and setting up API connections and comfortable using Postman, PostBuster or similar tools.

* Ability to translate business goals and requirements into scalable marketing architectures, data structures, and measurable KPIs.

* Produce clear, well-communicated, complete designs for product features or sub-systems

* Strong consulting skillset, including the ability to deliver industry insights, apply a proactive and prescriptive approach, and confidently engage with executive‐level stakeholders.

* Excellent communication, problem‐solving, and cross-functional collaboration skills, with the ability to navigate ambiguity and drive clear outcomes.

* Experience partnering with Product and Engineering teams to inform roadmap planning, identify enhancements, and support go‐to‐market strategy.

* Ability to learn on the fly and stay on top of a rapidly changing technology landscape that is heavily influenced by advancements in AI.

*

Preferred Qualifications

* Experience leading multi‐workstream marketing technology or customer experience programs.

* Background in customer journey design, lifecycle marketing, or marketing analytics.

* Certifications in Adobe Experience Cloud applications or similar platforms.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $134,400 -- $245,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $169,400 - $245,300 In New York, the pay range for this position is $169,400 - $245,300 In Illinois, the pay range for this position is $145,800 - $211,200 In Massachusetts, the pay range for this position is $145,800 - $211,200 In Washington, the pay range for this position is $156,000 - $225,900

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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