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  • Senior Technical Writer - Boston - Press Ganey

    Press Ganey
    Press Ganey Boston

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

    At PG Forsta, we empower organizations to deliver exceptional experiences. As a leading experience measurement, data analytics, and insights provider, we help clients across complex industries understand and meet the needs of their key stakeholders.

    We have a long history in U.S. healthcare, but today we serve clients globally in every industry. Our unparalleled offering combines technology, data, and expertise to enable clients to pinpoint opportunities, accelerate improvement efforts, and build loyalty among customers and employees.

    Our success is built on our people and culture. With world-class talent, a collaborative work ethic, and a passion for our work, we've earned trusted advisor status among top brands.

    Mission

    We turn data into actionable insights that drive innovation and action.

    Values

    • Energize the customer relationship: We partner with our clients to turn challenges into solutions.
    • Success starts with me: Personal ownership fuels collective success.
    • Commit to learning: Every experience is an opportunity to grow.
    • Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
    • Better together: We work collaboratively to win together.

    Job Overview

    The Technical Writer works cross-functionally with product, design, support, engineering, sales, services, and marketing teams to document software products. This includes creating new content and updating existing content across all technical publications.

    A successful Technical Writer can communicate complex technical solutions to non-technical people while being knowledgeable about software documentation design and best practices.

    Key Responsibilities

    • Manage day-to-day maintenance of multiple documentation repositories.
    • Create and maintain technical specification documents for new product development.
    • Participate in pre-release product reviews and planning activities.
    • Test software to ensure it performs as specified.
    • Create step-by-step process documents and user walkthroughs.
    • Create example projects to demonstrate well-written documentation.
    • Create and revise content for product knowledge bases and other technical publications.
    • Edit, standardize, and revise material prepared by support agents, product managers, designers, engineers, quality assurance specialists, and marketing teams.
    • Assist product and design teams in creating content for in-app messaging and support.
    • Collect feedback from team members and improve technical publications.
    • Create accurate, comprehensive, concise, understandable, accessible, and trustworthy content.

    Requirements

    • Bachelor's degree in English, Communications, or a related field.
    • 5+ years of technical writing experience in a software development environment.
    • Ability to make complex concepts easy to understand for a business audience.
    • Deliver high-quality external documentation with attention to detail.
    • Knowledgeable about software systems and web applications.
    • Experienced with writing and structuring content for knowledge bases/online help.
    • Experience working with at least one web-based content management system or authoring tool.
    • Knowledge of current technical writing methods, trends, and technologies.
    • Familiarity with web-based programming languages.
    • Excellent verbal and written communication skills.
    • Superior spelling, proofreading, grammar, and editing skills.
    • Detail-oriented, deadline-driven, and well organized.
    • Proficient with Microsoft Office tools and image editing software.

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Senior technical writer