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Richardson

    Entry Level Ancillary Claims Adjuster - Richardson, United States - Smart AutoCare

    Smart AutoCare
    Smart AutoCare Richardson, United States

    4 days ago

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    Description
    DEPARTMENT: Claims Administration

    POSITION: Ancillary Claims Adjuster

    The Company: Smart AutoCare (SAC) is people taking care of people. We provide consumer protection products within the automotive industry, with integrity and longevity in mind.

    Our Adjusters: We hire the best employees to serve our customers. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine the cause of failure.

    Job Duties
    • Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
    • Verify repair costs are performed within industry standards.
    • Verify repair information to determine if coverage was within the limits of the service contract.
    • Interface with customers, agents, dealers to complete all investigations of claims.
    • Complete a fair settlement of the claim.
    • Contribute to team effort by accomplishing related results as needed.
    • Verify claims are processed following the policy and procedure established by Smart Autocare
    Job Qualifications
    • 1 to 2 years of Claims processing experience
    • Spanish fluency/Bilingual a plus
    • Current or previous ASE Certification preferred.
    • Minimum 1 years of hands-on automotive repair and diagnosis experience.
    • Parts and Labor Guide familiarity.
    • Intermediate knowledge of Windows-based computer programs.
    • Exceptional customer service and communication skills.
    • Ability to read, analyze and interpret general business correspondence or technical procedures.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists


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