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    Mortgage Branch Manager - Knoxville, TN, United States - Duncan-Parnell Inc

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    Full time
    Description

    Duncan-Parnell is the Southeast's leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries.

    Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology.

    With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, Inspired Flight, Yellowscan, and Quantum-Systems, among others, Duncan-Parnell's growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.

    This is a great opportunity for someone with the ability to grow a business by elevating the customer experience and increasing market share.

    Duncan Parnell will provide the resources, we just need your hard work, dedication, energy, and focus on building the team and customer base.

    The Geospatial Branch Manager is responsible for overseeing and coordinating the day-to-day operations of the designated branch location.

    Core duties encompass local staffing and personnel management, customer relations, inside sales and order fulfillment, inventory management, merchandising, and facilities management.

    Directly manage assigned team of branch personnel, including hiring, training, performance evaluation and improvement, corrective/disciplinary action, and career development.

    Manage & approve branch employee timecards and PTO requests through ADP payroll system.

    Ensure branch team receives and processes orders from customers and/or Sales team according to company procedures, using the company CRM (Salesforce) and ERP (Prophet 21) systems.

    Manage customer relationships and provide support and resolution for issues regarding pricing, invoicing, order processing, customer data, other administrative aspects, etc.

    Manage communications and interactions with the Sales team to ensure branch team provides appropriate support in areas such as product availability, pricing, customer order processing, order fulfillment, back-order management, order expediting, etc.

    Manage communications and disseminate information to branch employees from Corporate, Executive Vice President(s), Operations Director, and/ or Regional Operations Manager.

    Support company inventory management initiatives by performing annual inventory and routine cycle counts, monitoring and maintaining levels of local inventory, processing inventory adjustments, and supporting 365 inventory reduction efforts.

    Oversee facilities management activities (e.g., janitorial service, HVAC, plumbing, electrical, alarm system, broadband internet access, waste removal, landscaping, etc.).

    Negotiate and manage service agreements with local service providers and ensure all areas of the building and grounds are always maintained in a neat, clean, presentable, and safe manner.

    Perform additional duties and tasks as assigned by Regional Operations Manager.

    Effective people management skills with the ability and experience to direct, train, coach, mentor, hold accountable, and develop assigned team members.

    Ability to set the proper personal and professional example while holding self and others accountable for words, actions, behavior, and performance on the job.

    Excellent organization and time management skills with the ability to multi-task and work well under pressure to handle a variety of situations, fulfill responsibilities and duties, and follow-up in a timely, professional manner.

    High school diploma or equivalent is required, college degree in business is an added plus.
    Minimum three years of related experience and/or training, or equivalent combination of education and experience.
    Experience in surveying/mapping industry with Trimble products preferred.
    Proficiency in using MS Office applications, including Word, Excel, Outlook, and Teams.
    Experience with P21 (Epicor) ERP and Salesforce CRM software is a solid plus.

    Must support and abide by Duncan-Parnell's values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.

    Medical, dental, vision, life, and long-term disability insurance
    ~ Medical and dependent care FSA or HSA
    ~401(k) Retirement Plan
    ~ PTO and holidays


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