- Monitoring all interactions that affect client relationships
- New Requests, Extensions, Issues, Modifications and Client Email Distros
- Resolving all client and hotel calls regarding extensions, early departures or changes to a reservation
- Conducting appropriate client communications as needed
- Ensuring clients' issues are addressed and resolved in a timely and effective manner
- Promoting accuracy and quality in service by spot-checking requests and reservations about client guidelines
- Ensuring staff achieves target metrics by coaching, developing and disciplining
- Collaborating with Supervisors and Director to ensure all staff are appropriately trained
- Participating and/or coordinating projects, workgroups and events
- Assisting with overflow of work as needed
- Monitor workflow
- High School Diploma or GED
- 1+ years of call center or team leadership experience preferred
- Demonstrate ability to teach others, work in a team environment and deliver superior service
- Demonstrate ability to develop, report, interpret and act on key metrics
- Proven problem-solving skills, identifying root causes and solutions through a high level of critical thinking
- Ability to thrive and excel in a fast-paced environment with changing priorities
- Demonstrate a positive "can-do" attitude, self-motivated and committed to high workplace standards
- Proven effective and professional oral and written communication skills with various audiences
- Excellent interpersonal skills
- Working knowledge of Microsoft Word, Excel, Outlook and the Internet
- Must be extremely detail-oriented and organized
- Experience as a subject matter expert for policies and procedures in the Call Center is preferred
- Takes initiative, demonstrates personal responsibility and ownership and exemplifies what it means to provide the highest level of customer service
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Manufacturing Team Lead
8 hours ago
Kindeva Drug Delivery Lexington, United StatesJob DetailsLevelExperiencedJob LocationCompany Headquarters - Lexington, KYPosition TypeFull TimeTravel PercentageNoneJob Shift2nd ShiftJob CategoryPharmaceuticalDescriptionSummit Biosciences is a specialized pharmaceutical company that develops, manufactures, and commercializes ...
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Mailroom Team Lead
5 hours ago
Conduent Commercial Solutions Llc Lexington, United StatesMailroom Team LeadPosition is Onsite in Lexington, KentuckyMust live in Lexington, KY or surrounding area2nd Shift/$17.00hrAbout the Team Lead roleAs a Team Lead, you'll play a key role in maintaining smooth and efficient operations. Responsible for leading and assisting workers, ...
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Member Team Lead
2 weeks ago
Wal-Mart Lexington, United StatesPosition Summary... · What you'll do... · Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidanc ...
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Mailroom Team Lead
2 days ago
Conduent Commercial Solutions, LLC Lexington, United States· Mailroom Team Lead · Position is Onsite in Lexington, Kentucky · Must live in Lexington, KY or surrounding area · 2nd Shift/$17.00hr · About the Team Lead · role · As a Team Lead, you'll play a key role in maintaining smooth and efficient operations. Responsible for leading an ...
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Claims Team Lead
2 weeks ago
Sedgwick Lexington, United StatesSedgwick · Claims Team Lead - Workers Compensation REMOTE · Lexington , · Kentucky · Apply Now · Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring ...
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Brand Marketing Team Lead
1 day ago
Hueman PE Talent Solutions Lexington, United States· Turnpoint Services Group is hiring a Brand Marketing Team Lead for a full-time position. · Remote opportunities are available in the Centra Time Zone. · As the · Brand Marketing Team Lead · at TurnPoint Services, you'll spearhead strategy development and execution oversigh ...
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Team Lead/Grant Services
1 week ago
The University of Kentucky Lexington, United StatesThe University of Kentucky (UK) is excited to announce that we are hiring a Post Award Supervisor in the new Collaborative Grant Services (CGS) department. This position is the result of a nearly year-long initiative to enhance administrative support Team Lead, Diversity, Researc ...
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Warehouse/Vault Team Lead
2 weeks ago
SERVPRO of Lexington Lexington, United StatesJob Description · Job DescriptionServpro of North & South Lexington is hiring a Warehouse/Vault Team Lead · Benefits · Servpro of Lexington offers:Competitive compensation · Superior benefits · Career progression · Professional development · And more · As a Warehouse/Vault Team L ...
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AbilityOne - Janitor Team Lead
5 days ago
Morgan Memorial Goodwill Industries Lexington, United States55 Grenier St, Hanscom AFB, MA 01731, USA · Req #1207 · SUMMARY: · AbilityOne Team Leads, reporting to the Worksite (Project) Manager, provide direct supervision, coaching, and training to paid trainees and custodial maintenance staff at Hanscom Air Force Base. · ESSENTIAL DUTIE ...
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Ast Team Lead Security Operations Center
2 weeks ago
MIT Lincoln Laboratory Lexington, United StatesThe Security Services Department's overall mission is to identify and counter security threats to the MIT Lincoln Laboratory's mission of development of game-changing technology in support of National Security, including guarding against compromise by foreign intelligence agencie ...
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Travel Game Install Team Lead
2 weeks ago
Activate Games Lexington, United StatesJob Description · Job DescriptionLocation: Head Office, Lexington, KY · Activate is a fast growing location based entertainment company. The parent company of Activate America also owns Breakout Games, the largest escape game company in the US, and a couple other smaller concepts ...
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Manufacturing Team Lead
3 weeks ago
Kindeva Drug Delivery Lexington, United StatesJob Details · Level · Experienced · Job Location · Company Headquarters - Lexington, KY · Position Type · Full Time · Travel Percentage · None · Job Shift · 2nd Shift · Job Category · Pharmaceutical · Description · Summit Biosciences is a specialized pharmaceutical c ...
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Mailroom Team Lead
5 days ago
Conduent Commercial Solutions, LLC Lexington, United States OTHER· Mailroom Team Lead · Position is Onsite in Lexington, Kentucky · Must live in Lexington, KY or surrounding area · 2nd Shift/$15.00hr · About the Team Lead role · As a Team Lead, you'll play a key role in maintaining smooth and efficient operations. Responsible for leading and ...
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Warehouse/Vault Team Lead
4 weeks ago
Institute of Inspection , Cleaning and Restoration Certification Lexington, United StatesServpro of North & South Lexington is hiring a Warehouse/Vault Team Lead · Benefits · Servpro of Lexington offers: · Competitive compensation · Superior benefits · Career progression · Professional development · And more · As a Warehouse/Vault Team Lead, you would supervi ...
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Senior BI Team Lead
6 days ago
Saxon Global Lexington, United StatesSenior BI Team Lead opening in the Lexington, MA. area · Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. · Apex has an opportunity for a Senior BI Team ...
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Network Services Team Lead
2 weeks ago
Knewin Lexington, United StatesPosition Description · The Network Services Lead will demonstrate a strong understanding of all network technologies, with an emphasis on the Juniper platform, while supporting the Laboratory's enterprise classified networks with exemplary customer service.This individual will b ...
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Team Lead Quality Inspection
3 weeks ago
Pinpoint Lexington, United StatesDetails: · Congratulations on pursuing your next career opportunity TLX - Talent Logistix in partnership with one of our business employers, is pleased to present the following opportunity. Our team at TLX is available to answer questions, coach, and advocate for you throughout ...
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Assembly-Team Lead
1 week ago
SMC Integration Solutions Nicholasville, United StatesThe Team Lead is responsible for daily operations on the productions floor, supporting training of new hires, safety initiatives, managing supplies and equipment needs of department while achieving shipments and production goals.Uphold company policies and support employee morale ...
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Mailroom Team Lead- Fortune Dr. Lexington KY
4 days ago
Conduent Lexington, United StatesAbout Conduent: · Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an oppor ...
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Team Lead/Grant Services
1 week ago
University of Kentucky Lexington, United States Full timePosting Details · Posting Details · Job Title Team Lead/Grant Services · Requisition Number RE45661 · Working Title Post Award Supervisor · Department Name 40132:Collaborative Grant Services · Work Location Lexington, KY · Grade Level 47 · Salary Range $56,596-93,358/year ...
Call Center Weekend Team Lead - Lexington, United States - LaSalle Network
Description
Our client is looking to hire a Call Center Weekend Team Lead within their Lodging division. This position is in Lexington, KY. In this role, you will lead and manage the daily activities of the Managed Call center Team. The Call Center Weekend Team Lead will assist in managing employee productivity, call volume, trends and conducting adherence and compliance to call policies. They will also oversee the weekday call center statistics such as abandoned calls, service level, outbound queues and individual metrics to ensure client satisfaction. You will report directly to the hiring manager and regularly collaborate with team. Schedule is Friday - Tuesday or Sunday - Thursday from 2pm - 11pm EST.
Call Center Weekend Team LeadResponsibilities:
Call Center Weekend Team LeadRequirements:
If you are interested in this role and meet the requirements above, please apply today
Thank you,
Kimberly Mosher
Senior Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
