excellent customer experience professional - Saint Joseph - beBeeEngagement

    beBeeEngagement
    beBeeEngagement Saint Joseph

    1 week ago

    $30,440 - $31,520 (USD) per year

    Job title: Customer Engagement Coordinator

    Description

    Customer Engagement Specialist


    We are seeking a highly motivated and skilled Customer Engagement Specialist to join our team. As a key member of our front-of-store operations, you will be responsible for delivering exceptional customer experiences by promoting loyalty programs, ensuring prompt and courteous service, and modeling outstanding behavior.



    Key Responsibilities:


    • To promote an excellent customer experience by overseeing a team of Associates at the front of store, ensuring prompt courteous customer service, and promotion of loyalty programs.
    • To lead by example, engaging interacting with all customers maintaining clean organized store role models outstanding customer service creating positive internal external customer experience promotes culture honesty integrity maintains confidentiality takes active role training mentoring Associates on front end principles trains coaches Associates personalizing customer experience promoting loyalty programs assigns registers supports responds POS coverage needs coordinates breaks for all Associates addresses customer concerns issues promptly ensures positive customer experience communicates accurately effectively management Associate setting addressing priorities provides progress updates provides recognizes constructive feedback partners Management Associate training needs increase effectiveness ensures adherence labor laws policies procedures promotes credit loyalty programs supports participates store shrink reduction goals programs promotes safety awareness maintains safe environment other duties assigned who we re looking available work flexible schedule nights weekends strong understanding merchandising techniques capable multi tasking strong communication organizational skills attention detail able respond appropriately changes direction unexpected situations team player working effectively peers supervisors able train others one year retail six months leadership six key responsibilities:
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