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· Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group i ...
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Call Center - Fairport - ConServe
Description
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
This position is Monday through Friday and you must be able to work onsite in our Fairport, New York Office three (3) days per week.
*NET: , , ,
Position Summary:
Our Representatives use a consultative approach to manage and collect on delinquent accounts.
Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties.
Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment.
If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.
Essential Duties & Responsibilities:
Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity – all Representatives will make between phone calls per day and work in a call center environment or remote work environment.
Monthly Recoveries – must achieve ConServe's monthly targeted performance objectives for collections.Record Maintenance – proper management & updating of system to maximize contacts Skip-Tracing – to assist in locating & contacting consumers or businesses Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and
Compliance Program Education Requirement:
High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST
The ability to work onsite three days per week and can work remotely the remaining two days.
Prior Student Loan collection experienced preferred.
Willingness to work an occasional Saturday morning shift (optional) Fluent in conversational English and abiity to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness.
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
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