IT Systems Technician - Montgomery - Tech Providers

    Tech Providers
    Tech Providers Montgomery

    1 week ago

    Description
    Job Title: IT Systems Technician
    Address: Montgomery AL (Onsite)
    Duration: 6-month contract-to-hire
    Position Description:
    • Serve as the 1st Point of Contact for clients and customers
    • Perform general troubleshooting with customer via phone or email contact
    • Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
    • Route unresolved tickets to appropriate Tier 2 staff
    • Follow-up and update clients/customers and internal teams as appropriate
    • Follow, review, and update all Service Desk procedures.
    • Limited systems administration work
    • Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
    • Resolve, escalate, and track customer service tickets through to resolution
    Skills Required:
    • 1 year Service/Help Desk experience
    • General knowledge of troubleshooting and Tier 1 application support
    • Great customer service skills
    • Excellent communication skills both written and verbal
    • Good understanding of computers, operating systems, Office 365, and various technology products
    • Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
    • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
    • Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up
    Skills Preferred:
    • Knowledge of Ivalua Procurement application
    • Knowledge of CGI Advantage application
    • Knowledge of CGI HRM application
    • Experience with support or configuring ERP style applications
    • Two years of experience in troubleshooting and installing business and/or Government applications software
    Education:
    • High school diploma with 1 year troubleshooting software (IT Tech)
    • Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems

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