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    • Asset Protection Operations Coach - Charlotte - Walmart

    Walmart
    Walmart Charlotte

    3 weeks ago

    Walmart background
    Description

    Position Summary

    This is a summary of the position in 50 words.

    Job Description

    We are looking for a highly skilled and experienced leader to join our team as an Asset Protection Specialist. The successful candidate will be responsible for leading and developing teams, ensuring effective merchandise presentation, controlling unexplained loss of merchandise, and improving profitability.

    The ideal candidate will have a strong background in asset protection, leadership, and customer service. They will be able to effectively communicate and collaborate with all levels of associates, utilize technology and business initiatives, and implement company direction.

    The Asset Protection Specialist will also be responsible for:

    • Ensuring accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, and setting up, cleaning, and organizing product displays.
    • Overseeing the stocking and rotation of merchandise, securing fragile and high-shrink merchandise, and identifying and communicating performance goals and objectives.
    • Leading and developing teams by teaching, training, actively listening to associates, touring stores, providing feedback, and introducing and leading company change efforts.
    • Modeling and demonstrating exceptional customer service standards, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved.
    • Providing supervision and development opportunities for hourly associates, hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
    • Controlling the unexplained loss of merchandise and improving profitability by identifying and communicating performance goals and objectives, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, monitoring deficiency trends, and identifying improvement opportunities and communicating and working with managers and associates to determine corrections needed to inventory controls.
    • Detecting, deterring, investigating, and resolving violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports, and providing court room testimony as needed.
    • Partnering in collaborative efforts with other investigative entities, monitoring safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplace practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews and implementing plans to improve workplace safety, and managing facility-level training and execution of asset protection, safety, and claims and receiving procedures.

    Leadership Expectations

    We expect our leaders to demonstrate the following behaviors:

    • Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform.
    • Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
    • Respect for the Individual: Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others' contributions and accomplishments.
    • Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
    • Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
    • Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans.
    • Service to the Customer/Member: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
    • Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes.
    • Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.

    Benefits

    We offer a competitive salary range of $65,000.00-$80,000.00, plus differential to meet legislative requirements, where applicable. Additional compensation includes annual or quarterly performance bonuses. Other benefits include:

    • Health benefits including medical, vision, and dental coverage.
    • Financial benefits including 401(k), stock purchase, and company-paid life insurance.
    • Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
    • Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
    • Live Better U education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
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