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  • Program and Quality Assurance Specialist - Milwaukee - Wisconsin Community Services

    Wisconsin Community Services
    Wisconsin Community Services Milwaukee

    2 weeks ago

    Full time
    Description
    Position Summary:
    This position supports the daily operation of Milwaukee Youth Court Service Programs, including Shelter Care, Community Service Restitution Coordination (CSRC), Aspire, Violence Reduction Program, and Electronic Monitoring services. The position will also support other division programs. The Program and Quality Support Specialist will split time amongst different programs providing quality assurance and reporting to ensure contract compliance, as well as other duties as assigned.

    Essential Functions:

    • Utilize Microsoft Suite programs (Lists, Forms, Excel, Outlook) to enhance organization of quality assurance data.
    • Utilize existing audit forms and processes, and work with the VP to develop and complete program specific reports to support file audits.
    • Facilitate and conduct weekly Quality Assurance (QA) audits and submit a summary report to the VP for all programs.
    • Complete weekly census reports for CSRC and Aspire programs and update the Desk Review document. Submit census reports to Milwaukee County and copy the VP.
    • Support adherence to the program model and

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