- Handle incoming external and internal issues, concerns, and requests in French and English through all support channels within the department.
- Log and document customer interactions within our ticketing system and escalate matters as required.
- Collaborate with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge of our software and supporting infrastructure.
Certifications: - Achieve program certification within 3 months in primary group, additional certifications within 15 months. Exceed KPI targets defined by the department.
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Bilingual Accounting Support Analyst - Arlington - PBS Systems
Description
Bilingual Accounting Support Analyst
PBS Systems seeks an organized individual to join our Client Services team as a Bilingual (French/English) Accounting Support Analyst.
Key Qualifications include:
- High school diploma
- Fundamentals of accounting
- Valid driver's license
- Previous customer service or helpdesk experience is considered an asset.
We Offer:
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IT Support Analyst
Only for registered members Arlington, VA · Information Technology
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IT Support Analyst
Only for registered members Arlington
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ServiceNow Support Analyst
Full time Only for registered members Arlington
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Office Support Analyst
Only for registered members Arlington
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IT Request Support Analyst
Only for registered members Arlington
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IT Support Analyst
Only for registered members Washington
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IT Request Support Analyst
Full time Only for registered members Arlington
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IT Support Analyst
Only for registered members Washington
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Congressional Support Analyst
Full time Only for registered members Arlington
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IT Support Analyst
Only for registered members Washington
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IT Support Analyst
Only for registered members Washington, DC
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Congressional Support Analyst
Only for registered members Arlington
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Congressional Support Analyst
Only for registered members Arlington
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Congressional Support Analyst
Only for registered members Arlington, Virginia, United States
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IT Request Support Analyst
Only for registered members Arlington, VA
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Congressional Support Analyst
Only for registered members Arlington, Virginia, United States
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Logistics & Support Analyst (On-Site)
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Humanitarian Decision Support Analyst
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Professional Support Analyst II
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Professional Support Analyst III
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Support Analyst
Only for registered members McLean, VA