Bilingual Accounting Support Analyst - Arlington - PBS Systems

    PBS Systems
    PBS Systems Arlington

    3 days ago

    Description

    Bilingual Accounting Support Analyst

    PBS Systems seeks an organized individual to join our Client Services team as a Bilingual (French/English) Accounting Support Analyst.

    • Handle incoming external and internal issues, concerns, and requests in French and English through all support channels within the department.
    • Log and document customer interactions within our ticketing system and escalate matters as required.
    • Collaborate with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge of our software and supporting infrastructure.
        Certifications:
    • Achieve program certification within 3 months in primary group, additional certifications within 15 months. Exceed KPI targets defined by the department.

    Key Qualifications include:
    - High school diploma
    - Fundamentals of accounting
    - Valid driver's license
    - Previous customer service or helpdesk experience is considered an asset.
      We Offer:


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