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Lubbock

    Customer Xperience Representative - Lubbock, United States - City Bank

    City Bank
    City Bank Lubbock, United States

    2 weeks ago

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    Description
    Job Details
    Job Location Operations Center - Lubbock, TX
    Position Type Full Time Description

    Summary

    CXRs must be ready to answer busy incoming calls from customers from all branches.

    CXRs will handle all areas of customer account issues, online banking, mobile banking, loan payments, debit cards and disputes and fraud.

    Must be able to problem solve quickly while providing a high level of customer service and maintain confidentiality in dealing with customer sensitive information.

    Must follow all policies and procedures of City Bank and report all personal, customer related, and technical issues to the manager.

    Must meet team goals and support upper management goals for the department and bank. CXRs must be on time and ready to accommodate external customers as well as internal customers.
    Qualifications
    Equal Opportunity Employer/Veterans/Disabled
  • City Bank

    Customer Xperience Representative

    1 week ago

    City Bank Lubbock, United States

    CX - Rs must be ready to answer busy incoming calls from customers from all branches. CX - Rs will handle all areas of customer account issues, online banking, mobile banking, loan payments, debit cards and disputes and fraud. Must be able to problem Representative, Customer, Ret ...