Sr Manager, CEC WFM- East Region - Henrietta
5 days ago

Job summary
This role leads workforce management support for internal contact centers and global care operations to meet financial and service objectives. It plans directs and implements workforce management activities including schedule optimization and staffing level determination across sites The work impacts organizational performance by aligning resources with demand and supporting care leadership collaboration across regions.At T-Mobile we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers All team members receive a competitive base salary and compensation package - this is Total Rewards Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches That's how we're UNSTOPPABLE for our employees
Job description
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