Sr IT End User Services Specialist - REDDING, California, United States
21 hours ago
Job description
Where You'll Work
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.
Job Summary and Responsibilities
As an IT End User Services Professional, you will provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services.
Every day you will diagnose and resolve technical issues for various devices and applications, install/configure equipment, provide user training, and manage support tickets.
To be successful, you will demonstrate strong troubleshooting skills, a comprehensive IT understanding, and excellent customer service, ensuring high end-user productivity and satisfaction.
- Provides desktop hardware support expertise and direction in the implementation of highly complex / enterprise wide cross functional programs or projects. May lead team to resolution of highly complex problems.
- Leads the team in troubleshooting of highly complex hardware, software and system problems.
- Works or coordinates on multiple projects, engaged in enterprise wide projects as a team member, sometimes a team leader. Acts a subject matter expert for multiple areas.
- Responsible for working with and leading the business and other IT areas in the support, maintenance and deployment of desktop hardware as well as information support processes.
- Oversees the EUS team to ensure customer and production support needs are achieved. Diagnoses and resolves highly complex issues and provides guidance to other team members. Leads team in problem resolution activities. Works with leadership to develop strategies for problem reporting and resolution to be used by both the customer and team.
- Responds to customer requests of high complexity, typically requiring high-level customer service to facility administration and/or VIPs. Interacts with customers and business stakeholders in a courteous and professional manner. Generates activity and status reports. Oversees the request fulfillment functions of the team.
Job Requirements
Required
- Associates degree or Technical Institute degree
- 4-6 years relevant experience in service industry
Preferred
- Healthcare experience
Similar jobs
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley surrounded by mountains to the north east and west The area provides a wide array of outdoor amenities and activities with miles of hiking biking trails n ...
3 weeks ago
Provide members the highest level of service available in an efficient and courteous manner. · ...
3 weeks ago
+ Job summary: We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. · + Qualifications:Must display self-starter characteristics and forward-thinking ability. · Must display ability to identify areas for improvement... · ...
4 weeks ago
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) is seeking a Student Services Specialist to provide support services to students. The ideal candidate will have experience in student services and customer service. They will assist students with matricul ...
1 month ago
We partner with our customers to build the future. · ...
4 weeks ago
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. · To perform a variety of highly responsible and technical duties involved in student financial aid ...
3 weeks ago
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking ...
1 month ago
+Job summary · The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west.+Plans, organizes, and implements student services campus and outreach activities and ...
1 month ago
We are located in beautiful Northern California on the Sacramento River, near Shasta Lake, Whiskeytown Lake, Mt. Shasta, Mt. Lassen. · ...
1 month ago
We are located in beautiful Northern California on the Sacramento River. · We provide child care services through a variety of programs, · including early childhood education and support services. · ...
1 month ago
*Job Summary and Responsibilities* · As an IT End User Services Professional, you will provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services. · Every day you will diagnose and resolve technical issues for various devices an ...
1 day ago
As an IT End User Services Professional you will provide technical support to staff ensuring the smooth operation of their hardware software and IT services. · ...
2 weeks ago
We are seeking a Biomedical Services Specialist who will keep our life-giving dialysis treatments up and running every day in our clinics.Do you love repairing engines or other types of machines in your free time? Are you the person your friends and family turn to when something ...
1 month ago
+ Job summary: Service Operations Specialist at Peterson Power Systems, Inc. Assist in leading administrative personnel on day-to-day activities related to CVA's and Equipment Management Tool (EMT). · + Qualifications:Must display self-starter characteristics and forward-thinking ...
4 weeks ago
Provide technical support to staff ensuring the smooth operation of their hardware software and IT services. · ...
2 weeks ago
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley. · This position provides student services including financial aid admissions and other support services to students from start to finish. · This job requ ...
1 month ago
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) seeks a Student Services Specialist to perform various responsible duties in student financial aid, admissions, and other support services. · This position serves both Early College Enrollment Programs (E ...
4 weeks ago
We are very excited to be adding another phenomenal team member to grow our current DYNAMIC DUO to a POWER TRO in our Pest Control Department. · We work together to provide remarkable customer service for our customers and ensure they love Big Time Pest Control · Our Specialist w ...
3 days ago
The Account Servicing Specialist will be responsible for servicing auto loan accounts that are 30-60 days delinquent and documenting all collection activities utilizing loan servicing software.Negotiate payment arrangements with borrowers, including offering suggestions as to how ...
3 weeks ago
We are seeking full or part-time Physician Assistants (PAs) or Nurse Practitioners (NPs) to care for musculoskeletal patients in our busy established practice. · Care for musculoskeletal patients · ...
1 month ago