Vice President Experience Research, Machine Learning - Brooklyn, NY, United States

Only for registered members Brooklyn, NY, United States

2 days ago

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Job summary

Join Consumer & Community Banking Customer Service Operations Design team to explore and advance implementation of responsible AI principles and user experience insights to shape impactful solutions for our businesses.

Responsibilities

  • Lead research studies within a quad model to discover ways of using AI/ML to optimize servicing operations.
  • Partner with Data Analytics to understand feature adoption and design studies to uncover adoption barriers.

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