Tech Support Analyst II - Wisconsin

Only for registered members Wisconsin, United States

1 month ago

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Job summary

We are looking for a Technical Support Analyst II to focus on our Bold Group - Alarm Monitoring and Automation solutions.
The role requires a knowledge of alarm monitoring principles, Microsoft SQL, network architecture,
distributed computing and storage as well as virtual machine configuration to diagnose issues within Customer environments,
handling and resolving technical queries transferred from the Tier 1 support team by performing the following:
  • Monitor and respond in a timely manner to ticketing queues,
    escalations and emails
  • Field escalation support requests from internal and external channelsand responses to customers' support requests& activities/li>& external knowledgebase articles/ul>
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