Tech Support Analyst II - Wisconsin
1 month ago

Job summary
We are looking for a Technical Support Analyst II to focus on our Bold Group - Alarm Monitoring and Automation solutions.The role requires a knowledge of alarm monitoring principles, Microsoft SQL, network architecture,
distributed computing and storage as well as virtual machine configuration to diagnose issues within Customer environments,
handling and resolving technical queries transferred from the Tier 1 support team by performing the following:
- Monitor and respond in a timely manner to ticketing queues,
escalations and emails - Field escalation support requests from internal and external channels
and responses to customers' support requests & activities/li> & external knowledgebase articles/ul> Job description
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