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Wyomissing

    Mid-Market Strategic Account Executive - Wyomissing, United States - Rentokil Terminix

    Rentokil Terminix
    Rentokil Terminix Wyomissing, United States

    3 weeks ago

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    Human Resources
    Description

    What do our Mid-Market Strategic Account Executives do?

    This role for Rentokil is to retain and grow their assigned account portfolio through selling unserviced sites and through the introduction of products, services, and solutions to meet customer business objectives. This role will work to maximize our company's services across the customer's footprint by working closely with our branch structure and their customers. Revenue will come from selling additional sites, services, lines of business, and products to existing customers by executing LAMP principles and our account management program. This individual will manage a $3M+ portfolio of business with a growth goal of $500k+ each year. Additionally, this individual will be responsible to profitably negotiate customer contract renewals with a goal of 70% current contracts each year.

    Responsibilities and essential job functions of the Mid-Market Strategic Account Executive include but are not limited to the following:

    • Growth focus through leveraging LAMP concepts to broaden customer relationships and target sales opportunities to improve outcomes.
    • Develop and implement customized business plans to identify growth opportunities and harvest business through an intentional strategy.
    • Focus on profitability through the use of tools to measure profit and the development of targeted strategies to make deals better/more profitable through renewal negotiations and customer discussion.
    • Responsible for retention of existing customer base through negotiating proactive renewals/extensions of agreements.
    • Responsible for relationship wellness through ongoing risk assessments and customer satisfaction measurements and the development of action plans to course correct customer concerns.

    What do you need?

    • Bachelor's degree in Business, Marketing, or related field or equivalent relevant experience
    • 2-3 years of large account management, sales, or operations experience
    • Leverages existing data and business intelligence to develop targeted growth plans for all customers
    • Focus customer interactions on intentional objective-based discussions using business reviews or other strategic channels to discuss the success of the partnership and the opportunities to expand/grow the relationship
    • Document contract detail, contacts, risk assessment, and all sales opportunities on existing CRM (Sales Force)
    • Use Miller Heiman (LAMP) methodologies to assess and develop plans to broaden and deepen existing customer relationships to facilitate growth discussions
    • Utilize existing profitability measurement tools to assess and develop strategies to proactively renew business and improve profitability
    • Utilize tools to measure relationship wellness in an effort to get in front of situations that could create serious risk. These measures include risk assessments and ongoing customer satisfaction measurements to provide an opportunity to develop action plans to course-correct customer concerns
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