Customer (Call Center ) Service Advisor– Eastwood Automotive - Pottstown - The Eastwood Company

    The Eastwood Company
    The Eastwood Company Pottstown

    1 day ago

    Description

    Customers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern.

    Join a team/company where:

    • the core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
    • customers like to buy products to repair/restore/revive their automobiles
    • you can work in the office or at home
    • training is provided to better understand our products and systems
    • you participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits

    As a member of the Customer Service team, you'll:

    • help customers over phone, email and live chat with orders and problem-solve 
    • work within our computer system to place and research customer orders, as well as document conversations and actions
    • pitch in where needed to drive a positive customer experience

    You'll be more successful if you:

    • take ownership for your customers
    • comfortable working with computers and learning new systems
    • make a commitment to learn about our processes
    • are pro-active and take a positive approach in problem solving
    • have good communication skills
    • have spent time shopping online
    • have experience within a call center, but not necessary
    • have automotive restoration experience, it's a plus, however this role is more focused on assisting customers with orders and our Project Advisors assist with helping customers determine the best products for their projects 

    Your schedule will be:

    • There are a number of schedules available for different times of the day.
    • Highest priority need - Monday - Friday, 10:30am-7:00pm EST

    Work Location:

    • Onsite (Pottstown, PA) or remote
    • If remote, you will need to have access to a minimum speed connection internet, computers will be provided, and a distraction free environment

    The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.

    The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.

    Eastwood does pre-employment drug screening and background checks.

    EOE

    The Eastwood Company participates in E-Verify.
     

    Powered by JazzHR


  • Only for registered members Pottstown, PA

    The Eastwood Company Pottstown Retail Store Team is looking for someone to talk cars and interact with car enthusiasts daily. · ...

  • Only for registered members Pottstown, PA Part time

    Careers at The Eastwood Company Pottstown Retail Store Team where you'll get to talk cars and interact with car enthusiasts daily. · ...

  • Only for registered members Pottstown, PA

    We are looking for auto enthusiasts to join the Pottstown Retail Store team. · ...

  • Only for registered members Pottstown, PA

    The Eastwood Company provides solutions that inspire our customers in the DIY automotive niche. We educate and inspire, ensure product quality through in-house research, development, and testing. · ...

  • Only for registered members Pottstown, PA

    Eastwood offers a Powder and Paint Mixing Technician position to mix paints by machine and hand pour while maintaining machines. · ...

  • Only for registered members Pottstown, PA

    The Eastwood Company provides solutions in the DIY automotive niche. · Unload incoming products from trucks and containers · Receive, count, and locate products accurately in the warehouse · Operate material handling equipment (forklift, stock picker) · ...

  • Only for registered members Pottstown, PA

    The Eastwood Company is looking for a versatile Facilities & Maintenance Technician to support building operations, equipment maintenance, safety inspections and general facility needs. · This role requires strong technical skills reliability and the ability to manage diverse tas ...

  • Only for registered members Pottstown, PA

    The Eastwood Company is seeking a Quality Control Engineering Technician to play a vital role in delivering Eastwood's exceptional customer experience by testing and repairing products throughout their life cycle. · Evaluate product returns to identify causes of failure. · Use ha ...

  • Only for registered members Pottstown, PA

    We are seeking a detail-oriented Assistant Product Manager/Product Operations Specialist to support the launch maintenance and optimization of aftermarket automotive restoration products. · Create and maintain product records within the ERP system including part numbers fitment d ...

  • Only for registered members Pottstown

    We are seeking a detail-oriented Assistant Product Manager/Product Operations Specialist to support the launch, · maintenance, and optimization of aftermarket automotive restoration products. · Work at the intersection of automotive passion, · product development, and data techno ...

  • Only for registered members Pottstown Full time

    We're seeking a detail-oriented Assistant Product Manager/Product Operations Specialist to support our aftermarket automotive restoration products.Work at the intersection of automotive passion, product development, and data technology. · ...

  • Only for registered members Pottstown, PA

    This role is responsible for handling the returns process while being a member of our receiving team, · ensuring accuracy and efficiency while maintaining clear communication across departments. · The ideal candidate will have strong technical skills,equipment handling experience ...

  • Warehouse Team

    2 days ago

    Only for registered members Pottstown, PA

    The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. · the core values create a team of people who: consider others first, own results, have a positive approach to problem solving, h ...

  • Only for registered members Pottstown, PA

    Join a team/company where: customers like to buy products for their repair/restore/revive their automotive project · ...

  • Only for registered members Pottstown, PA

    We are seeking a Video & Social Content Producer to create compelling, high-impact video and social content that elevates our brand, engages our audience, and supports business goals. · ...

Jobs
>
Pottstown