Client Relations - Irving, United States - Wow Balloons

Description

Position: Client relations and Projects manager / Entry level

Department: Sales

Salary: $18/hr for a probation period of 2 months, $20/hr after re-evaluation,

monthly bonuses

Schedule: Monday-Friday 9 am - 5 pm or Tuesday - Saturday 9 am - 5 pm

Benefits: PTO after the probation period, Worker's Compensation

Introduction:

The Customer Service/Project Management Specialist is a dynamic role that sits at

the heart of WOW Balloons' operations, embodying our commitment to outstanding

client service and exceptional event delivery. This role demands a blend of creativity,

organizational skills, and client-focused service to ensure each event is not just

executed smoothly, but also surpasses our client's expectations in every way.

Key responsibilities:

Client Communication: Serve as the first point of contact for clients, handling

inquiries via email, phone, and social media. To maintain a warm, professional

demeanor, ensuring all communications are clear, helpful, and engaging.

Project Coordination: Manage multiple event projects from initiation through to

completion, coordinating details, schedules, and resources efficiently. Ensure all

project milestones are met within designated timelines. Forward orders to

production in a timely manner.

Creative Input: Contribute creative ideas for event designs, including creating

visual mockups and matching color schemes to client preferences. Utilize design

tools like Canva to produce professional-quality visuals that inspire and excite

clients.

Social Media Engagement: Monitor and respond to leads and inquiries coming

through social media platforms, leveraging these channels to enhance customer

service and project interest.

Client Relationship Management: Build and maintain strong relationships with a

large client base, managing multiple accounts with patience, attentiveness, and

personalized care.

Performance Under Pressure: Remain composed and efficient under tight

deadlines and in high-pressure situations, demonstrating problem-solving skills

and a positive attitude.

Qualifications and Skills:

Education and Experience

• Familiarity with the balloon decoration industry and knowledge of
• balloon materials, equipment, and techniques.
• A natural flair for creativity, with a good eye for design, color
• matching, and visual storytelling.
• Familiarity with digital design tools (e.g., Canva) preferred, or a strong
• willingness to learn.
• Patient and professional demeanor, capable of working under pressure
• and meeting tight deadlines.
• Proficient in using computers and project management software to
• keep track of all project elements and client communications
• Excellent organizational and time management skills to prioritize tasks
• and meet deadlines.

Leadership and Management Skills:

• Excellent organizational and time management skills to prioritize tasks and meet deadlines.
• ability to make effective decisions, delegate tasks, and manage resources efficiently.

Customer Service Focus:

• Customer-centric mindset with a commitment to delivering exceptional
• service.
• Strong communication and interpersonal skills to build and maintain
• positive relationships with clients.

Problem-Solving and Decision-Making:

• Strong analytical and problem-solving abilities to identify issues and
• propose effective solutions
• Critical thinking skills to evaluate options, assess risks, and take
• appropriate action.

Communication and Collaboration:

• Excellent verbal and written communication skills to interact with a team
• members, clients, and vendors.
• Ability to effectively communicate goals, expectations, and operational
• updates to the team.
• Collaborative mindset with the ability to work cross-functionally with
• other departments and stakeholders.

Performance Expectations:

• Focus and Dedication: Stay focused on tasks at hand, minimizing distractions to maintain high productivity and quality of work.
• Client-Centric Approach: Always prioritize the client's needs and
• experiences, aiming to exceed expectations with every interaction and project
• delivery.
• Creative Contribution: Actively contribute to the creative process, bringing
• fresh ideas and perspectives to the table to enhance our event offerings.
• Continuous Learning: Show a commitment to personal and professional
• development, especially in areas of design, client service, and project management.
• Ability to make effective decisions, delegate tasks, and manage
• resources efficiently.