- Participates in the recruitment, selection and training of all location personnel.
- Identify opportunities to improve our customer service – we love hearing new ideas.
- Motivates car wash team to achieve their best performance. Responsible for coaching and corrective action including decisions involving termination as needed.
- Communicates both verbally and in writing with all levels of employees. Fosters a positive work environment that reassures open and honest dialog, feedback and innovation.
- Serves as acting General Manager (GM) when GM is away.
- Assists the GM in achieving sales targets and operational budget costs.
- Maintains proper stacking of cars in proper lanes and manages absolute control of throughput as it relates to our experience times.
- Maintains quality control of cars coming out of the tunnel.
- Monitors and ensures correct chemical usage and equipment maintenance and repair needs.
- Serves as the first line of escalation to resolve customer service issues. Notifies General Manager of reports of damage and other customer service-related issues.
- Responsible for the timely and accurate processing of cash deposits collected from point of sale machines.
- Maintains a clean, attractive and safe facility.
- Assists in creating the weekly schedule for all employees. Manages the appropriate level of personnel to match business volume and deploys personnel as needed to ensure smooth and efficient business operations.
- Helps all positions and produces cars when needed.
- Helps with on site imagery for social media posts: Instagram, Facebook, videos, updates, etc.
- Engages in upselling and cross selling products and services to customers.
- High school diploma/GED preferred or equivalent combination of education and experience.
- At least 1 year in a supervisory experience role.
- Basic math skills.
- Basic computer skills.
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