Technical Support Engineer - Denver - FusionAuth

    FusionAuth
    FusionAuth Denver

    16 hours ago

    $52,000 - $90,000 (USD) per year *
    Description

    Technical Support Engineer

    FusionAuth is a fast-growing startup and leading provider of customer identity and access management CIAM software headquartered in Denver Colorado Our mission is to make authentication and authorization simple secure for every developer Our product helps businesses securely manage customer identities access ensuring a seamless safe user experience for some of the largest brands in the world We are committed to delivering exceptional value satisfaction to our clients through top-notch service support With a great team strong investors we are expanding our team help accelerate growth take FusionAuth next level

    We recruiting Technical Support Engineer join Customer Success team deliver excellent software support growing number clients This role you understand customers needs guide them issues they having For this role must be creative quantitative thinker able quickly grasp complex technical subjects Users generally developers their support questions sophisticated Successful candidate often respond customer questions independently reading code find answer stand test integration 3rd party system reproduce issue CIAM complicated role often feels more solutions engineering than it does support

    Responsibilities

    • Provide technical support customers integrating FusionAuth applications troubleshooting authentication authorization identity workflows
    • Triage reproduce document customer-reported issues create detailed bug tickets engineering handoff
    • Guide customers complex CIAM configurations including SSO setup MFA implementation custom token handling
    • Conduct root cause analysis integration failures reviewing customer code snippets logs API traces
    In order troubleshoot resolve client issues provide clear concise information on how use solve problems In doing so will need interact communicate effectively internal external teams foster collaborative environment Establish maintain effective relationships with colleagues ensure smooth resolution matters reported needing assistance To meet demands escalating volume calls work flexible hours according business needs Participate training development programs enhance skills knowledge base Articles guides processes ensuring accuracy relevance impact Contribute idea generation improvement processes services operations
    * This salary range is an estimation made by beBee
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