- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
- Investigates and resolves computer software and hardware problems of users.
- Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
- Talks with technical and non-technical co-workers to research problem and find solution.
- Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
- Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution
- Follow quality standards, and displays strong customer service skills.
- Able to work in a team environment.
- Complete assigned tasks.
- Excellent communication skills; both written and spoken.
- Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
- Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
- Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
- Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using supplied documentation)
- Ability to support users with limited knowledge of computers, software, hardware and systems
- Excellent communication skills and telephone manner.
- Excellent organizational skills
- Incident Management experience Managing incidents including business expectations and communication
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2013
- Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
- IT Service Desk and/or Call Center experience required.
- IT Service Desk and/or Call Center experience (Required 1 Years)
- Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using supplied documentation)
- Ability to support users with limited knowledge of computers, software, hardware and systems
- Above average communication skills and telephone manner. (Required 1 Years)
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 (Required 1 Years)
- Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) (Required 1 Years)
- Excellent organizational skills
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
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Title: DOS: Help Desk Analyst HDA1 A4 SC · Location: · Duration: 06+ months · Client: Commonwealth of PA · Rate: $18/hr. W2 · Interview: In Person Only · DOS- Help Desk Analyst HDA1 A4 SC3 · Contractors will work 5 days in the office and 5 days out of the office. · They can actu ...
Harrisburg, PA1 week ago
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Title: Help Desk Analyst · Location: Harrisburg PA · Duration: Long Term · ***Contractors will work 5 days in the office and 5 days out of the office*** · ***They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.*** · ***They may come into the ...
Harrisburg, Pennsylvania, United States1 week ago
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Title: Help Desk Analyst HDA2 A4 SC3 · Location: Harrisburg PA · Duration: Long Term · Contractors will work 5 days in the office and 5 days out of the office. · They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. · They may come into the o ...
Harrisburg, Pennsylvania, United States1 week ago
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· Job Description · Description: · Help Desk Analyst 1 (HDA1) - 2 to 3 years field experience. · ***This requisition requires onsite in-person first round interviews only.*** · ***Client would prefer candidates local to the Harrisburg, PA Area.*** · Help Desk Analyst 1 (HDA1) - ...
Harrisburg, PA1 week ago
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Job Title: Help Desk Analyst (Tier 1) · Location: Harrisburg, PA 17104 · Work Schedule: 100% Onsite (Telework every Friday) · Contract Duration: 06 months with possible to extension · Payrate: $21.00 per hr. (Without benefits) · Schedule & Additional Information · Training period ...
Harrisburg, PA1 week ago
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Vector Consulting, Inc, is seeking the following. Apply via Dice today · Our government client is looking for an experienced Help Desk Analyst on an onsite 6+ months renewable con ...
Harrisburg1 week ago
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+Help Desk Analyst Performs The Skills Listed Below- · +Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. · + ...
Harrisburg, PA1 month ago
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Job Title: Help Desk Analyst · Location: Harrisburg, PA · Duration: 12+ Months · 8am to 4.30pm · Description: · Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. · There are two available Tier 1 positions. · ***This requisiti ...
Harrisburg, Pennsylvania, United States1 week ago
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· Location: Harrisburg, PA · Position Type: Hybrid · Hybrid Schedule: 5 days on-site then 5 days remote | On-site for training · Contract Length: Long-term with annual extensions · Position Overview: · The Help Desk Analyst provides front-line call center support by assistin ...
Harrisburg1 week ago
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Our government client is looking for an experienced Help Desk Analyst on an onsite 6+ months renewable contract role in Harrisburg, PA. · # of positions: 2 · Position- Help Desk Analyst | W2 RATE - $22/hr · This is a Tier 1 position requiring working on phones all day. This posi ...
Harrisburg1 week ago
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Title: DOS: Help Desk Analyst HDA1 A4 SC · Location: · Duration: 06+ months · Client: Commonwealth of PA · Rate: $18/hr. W2 · Interview: In Person Only · DOS- Help Desk Analyst HDA1 A4 SC3 · Contractors will work 5 days in the office and 5 days out of the office. · They can actu ...
Harrisburg1 week ago
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The Help Desk Analyst performs the skills listed below. · Provides technical assistance, support, and advice to end users for hardware, software, · and systems via phone. Investigates and resolves computer software and hardware problems of users. · Talks with technical and non-te ...
Harrisburg1 month ago
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This is an operational-type job and reliability, and communication are key components to making the department successful. · ...
Harrisburg1 month ago
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Our government client is looking for an experienced · Help Desk Analyst · on an onsite 6+ months renewable contract role in · Harrisburg, PA. · # of positions: 2 · Position- Help Desk Analyst | W2 RATE - $22/hr · This is a Tier 1 position requiring working on phones all day. This ...
Harrisburg, PA1 week ago
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Title: Help Desk Analyst · Location: Harrisburg PA · Duration: Long Term · ***Contractors will work 5 days in the office and 5 days out of the office*** · ***They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.*** · ***They may come into the ...
Harrisburg6 days ago
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Contract Duration: 03/03/ /30/2026 · Work Location: Harrisburg, PA 17120 · Onsite vs. Remote: Hybrid - approximately 50% onsite · Interview Type: Virtual · Onsite Requirements: Initial training onsite; participation in telework rotation after training · Onsite Address: Harrisburg ...
Harrisburg1 week ago
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Solomons International, is seeking the following. Apply via Dice today · Help Desk Analyst (HDA1 A4 SC3): · The Help Desk Analyst is doing call center work. They are taking calls ...
Harrisburg1 week ago
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The Help Desk Analyst performs the skills listed below- · •Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. · •Investigates and resolves computer software and hardware problems of users. · •Answers questions, applying ...
Dauphin County, Pennsylvania, United States2 days ago
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The Help Desk Analyst performs the skills listed below- · • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. · • Investigates and resolves computer software and hardware problems of users. · • Answers questions, applyi ...
Harrisburg1 week ago
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Help Desk Analyst · Harrisburg, PA/On-Site · 6+ Months · This team teleworks on every Friday. · This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-1101 South Front ...
Harrisburg, Pennsylvania, United States1 week ago
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Title: CEDC - Help Desk Analyst · Location: Harrisburg PA · Duration: Long Term · Description · Training required on-site to start for at least two weeks before engagement will be fully remote. This position could potentially require 24/7 on-call role added in the future. · This ...
Harrisburg5 days ago
Help Desk Analyst (Ref: 18140) - Harrisburg - Professional Technology Integration, Inc.
Description
Position:
Help Desk Analyst (Ref: 18140)
Location:
Harrisburg, PA 17104 USA
Duration: 4 Months 5 Days - Contract
Openings: 2
Deadline: 02/27/2026
Pay Rate:
$21.11/hr.
Description:
**In-person interviews
**100% onsite (Telework on Fridays)
**Local Candidates
We are seeking a Help Desk Analyst for a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. This is an operational type job and reliability and communication are key components to making the department successful.
Roles:
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Help Desk Analyst
Only for registered members Harrisburg, PA
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Help Desk Analyst
Only for registered members Harrisburg, Pennsylvania, United States
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Help Desk Analyst
Only for registered members Harrisburg, Pennsylvania, United States
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Help Desk Analyst
Only for registered members Harrisburg, PA
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Help Desk Analyst
Only for registered members Harrisburg, PA
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Help Desk Analyst
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg, PA
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Help Desk Analyst
Only for registered members Harrisburg, Pennsylvania, United States
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Help Desk Analyst
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg, PA
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Help Desk Analyst
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg
-
Help Desk Analyst
Only for registered members Harrisburg
-
Help Desk Analyst
Only for registered members Dauphin County, Pennsylvania, United States
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Help Desk Analyst
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg, Pennsylvania, United States
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Help Desk Analyst
Only for registered members Harrisburg
