Portfolio Product Manager - United States
1 day ago
Job description
The Carlson Wagonlit Travel Digital team is responsible for building a suite of modern, innovative, efficient digital products and capabilities through which we deliver world class service for clients and travelers, unlock new business opportunities, and form the digital TMC of the future.
We are an agile group of professionals, with an entrepreneurial culture that supports technological innovation, individual expression, and creative contribution. As part of a global team, we work together to tackle great challenges and make a lasting impact.
We are passionate about innovation and identifying, and developing the 'next best thing' to further drive satisfaction for our clients and their travelers. From personalization to social capabilities to messaging between a traveler and a travel counselor, our team is leading the way.
The Portfolio Manager - Digital Products is an integral part of a global team focused on delivering the Digital products and services supporting CWT's 3.0 strategy. This position will help support the Digital Products Portfolio team with emphasis placed on portfolio product management, customer and market insights, and marketing.
We are looking for an effective communicator with a strong customer focus, enjoys working in a fast-paced, agile environment, and is skilled at building and maintaining strong relationships with internal and external stakeholders.
Responsible for:
- Ensuring the single Digital Products Portfolio backlog in Rally is up to date.
- Identifies opportunities to streamline and improve processes as it relates to backlog management and prioritization within the Digital product management team.
- Engages in release cycle processes and collaborates with product management and development team regarding feature sets and prioritization.
Customer and Market insights
- Responsible for researching and analyzing the competitive landscape, market conditions and trends, as well as competitor messaging, strategies, trends and financial reporting documents to obtain strong understanding of competitors' intended target audience, strengths, weaknesses and strategies as it relates to the overall Digital Product Portfolio.
- Develops and creates deliverables that inform product directors and managers and other internal decision makers about competitors and the organization's associated strategies.
- Advocates the voice of the customer to improve Net Promoter Score; works closely with Global and Regional Marketing and Customer Experience teams to gather customer and traveler feedback, understand their needs, and make product portfolio recommendations based on data.
- Maintain an ongoing dashboard of top clients and their usage of Digital Products, their 'pain points' and feedback.
Marketing
- Develops the strategy and owns the ongoing management of the Digital Portfolio's presence and groups on CWT's social network site, Buzz.
- Partner with Global Product Marketing to define and execute marketing tactics to drive adoption, transactions, and net promoter scores for the Digital Portfolio.
- Responsible for ongoing communication of development priorities, plans, and timing to ensure marketing plans are aligned accordingly.
-Bachelor degree or equivalent work experience.
-Minimum 5-7 years overall related experience.
-Product management and/or business analysis experience highly preferred.
-Experience working with digital products (web, mobile) is preferred.
-Previous experience and involvement in international projects.
-Experience in corporate travel business is a plus.
-Proficiency in Word, Excel, PowerPoint.
-Exposure to a software development cycle a plus.
-Good facilitator and excellent written and oral communication skills.
-Ability to translate technical information into business or client facing language.
-Fluent in English; other European languages would be an advantage.
-Strong client service attitude. Familiarity or experience with social networks in a corporate environment.
-Ability to deal within a multicultural environment effectively interface and interact with all levels of organization to build strong, collaborative relationships.
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