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    SMB Customer Success Manager - Austin, United States - Invicti Security

    Invicti Security
    Invicti Security Austin, United States

    4 weeks ago

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    Description


    Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle.

    Exclusively focused on this space for more than 15 years, Invicti's products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA).

    Invicti's proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation.

    Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.

    Who You Are:
    You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience.

    You're the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti's customer base.

    Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset.

    Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.


    What You'll Be Doing:
    Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
    Acting as the voice of the customer
    Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
    Retaining long-term partnerships by independently renewing and expanding successful customers
    Dominating quarterly metrics concerning customer retention, price increase, and upselling
    Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
    Independent analysis of data in order to discover insights that drive recommendations for clients
    Tracking accounts to identify churn risks and working proactively to mitigate such risks

    What You'll Need:
    A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role
    Experience building relationships with clients
    Familiarity with managing customer renewals and upsells
    Strong presentation, meeting facilitation, and written communication skills
    Excellent time management and organizational skills with the ability to track numerous details
    Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
    Willingness to travel to customer locations
    The ability to work onsite Tuesdays and Thursdays

    Why Invicti:

    Your Health & Wellness Matters:

    Health Insurance:
    Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs.

    For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health.

    Coverage is effective your first day.

    Employee Assistance Program:
    Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
    Parental Leave16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
    401(k)

    Savings Plan: 50% up to 6% company match with 100% annual cliff vesting

    We Value Adult/Life Balance:

    Hybrid or Remote Working:
    If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered

    Discretionary Time Off:
    Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued

    Quarterly Thrive-Wellness Days:
    One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
    Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice

    Paid Birthday Off:
    Take your birthday off to celebrate you

    We Value You:

    Employee Recognition:
    Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
    At Invicti, we embrace diversity and individuality in all forms.

    Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique.

    We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.

    #J-18808-Ljbffr
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