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Dallas

    clerk iii.6000200 - Dallas, United States - Dallas County

    Dallas County
    Dallas County Dallas, United States

    2 weeks ago

    Default job background
    Description
    Brief Description
    • Performs a variety of complex support tasks including processing documents, drafting correspondence, resolving issues, providing information, researching records, and assisting in the training of clerks.

    Works within a well-established framework of policies and procedures, with minimal supervision.


    Detailed Description
    • Resolves problems and inquiries from clerks, customers, and other entities.
    • Reviews and processes complex documents, data, reports, and other materials. Collects, inputs, and reconciles data, funds, or inventories, and prepares reports.
    • Utilizes specialized computer systems for data management.
    • May assist in staff training and quality control activities.
    • Maintains files and records while upholding confidentiality.
    • Performs assigned duties as needed.

    Job Requirements
    • High school diploma/GED required.
    • Three years of relevant experience or 45 hours of college coursework or a mix of both.
    • Previous customer service experience is advantageous.
    • Typing speed of 35 wpm or 70 kspm with knowledge of computer applications.
    • Candidates may need to take one or more skills tests based on the role's requirements.


    Testing may cover areas like 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proofreading, Spelling, Sorting, and Timed Typing.

    Ability to follow instructions, organize work effectively, maintain relationships, and provide exceptional customer service.

    May involve sitting, walking, standing for extended periods, and lifting up to 25 lbs. unassisted.

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