Advanced Technical Support Specialist - Evansville - beBeeTechnologist

Job title: Tier 2 Technical Support Specialist

Description

Job Overview

The primary responsibility of this role is to provide technical support and resolve issues related to hardware, software, and network systems.

Key Responsibilities

• Respond to service tickets and requests for local and remote network support


• Troubleshoot and resolve hardware, software, application, network, user access, and other related issues


• Interact with various teams to restore service and identify or correct the core problem

Requirements

• Strong technical knowledge and skills in hardware, software, and network systems


• Excellent communication and problem-solving skills


• Ability to work independently and as part of a team

Benefits

• Opportunity to work on diverse technical projects


• Collaborative and dynamic work environment


• Ongoing training and professional development opportunities

What We Offer

• A competitive compensation package


• A comprehensive benefits program


• Opportunities for career growth and advancement

Required Skills:

• Technical expertise in hardware, software, and network systems


• Problem-solving and analytical skills


• Communication and interpersonal skills

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field


• Relevant work experience in a technical support role


• Industry-recognized certifications in technical fields