Live Chat Service Representative - Milwaukee - beBeeCustomer

Job title: Live Chat Representative

Description

Job Overview

The Live Chat Representative is a key role that requires exceptional communication skills and the ability to manage multiple conversations simultaneously. This position involves assisting patients, providers, and general users through eGastroMDs online chat platform.

Key Responsibilities:

• Respond quickly and professionally to all incoming live chat requests.


• Provide non-clinical support regarding services, appointment inquiries, preparation instructions, and patient portal navigation.


• Assist with scheduling requests or direct users to the appropriate department.


• Document all chat interactions accurately in internal systems.


• Elevate urgent or complex concerns to the proper administrative or clinical team.


• Maintain a friendly, empathetic, and patient-focused tone at all times.


• Manage multiple chat conversations simultaneously while maintaining accuracy and speed.


• Meet performance goals related to response time, service quality, and customer satisfaction.

Essential Skills and Qualifications:

• Excellent communication skills with the ability to interact with diverse audiences.


• Fast typing skills with high accuracy.


• Ability to work effectively in a remote environment with minimal supervision.


• Strong problem-solving skills with the ability to escalate complex concerns.


• Professionalism and adaptability in a fast-paced environment.

Benefits of this Role:

• Fulfilling career opportunities in a rapidly growing industry.


• Dynamic and supportive work environment.


• Opportunities for growth and professional development.

What We Offer:

This role offers a unique blend of challenges and rewards, making it an attractive opportunity for those seeking a fulfilling career in a dynamic industry.