- Analyze and monitor information from the operation software of the client(s) daily.
- Answer company-wide incoming calls and emails. (HIGH CALL VOLUME - MULTIPLE PHONE LINES)
- Effectively scheduling visits while following procedure.
- Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
- Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
- Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
- Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
- Track information relating to field inspections and any issues that arise.
- Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
- Other duties as assigned.
- High School Diploma, or GED
- Minimum of three (3) years general office experience
- Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
- Proven experience in data entry
- Above-average typing skills WPM)
- Professional written and verbal communication skills both internal and external
- Above-average knowledge of word processing tools, CRMs, and spreadsheets such as MS Office, Word, Excel. Knowledge of Salesforce is a plus.
- General construction knowledge a plus
- Ability to perform data entry in multiple forms of software.
- Ability to manage over 700 transactions a day, split between the scheduling team.
- Ability to think quickly on your feet for a real-time solution to a problem.
- Excellent customer service skills via phone and email.
- Excellent attention to detail is a must.
- Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision
- Time Management - Ability to manage and prioritize multiple projects and deadlines
- Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally
- Teamwork - Works well with others, offers assistance, and collaborates
- Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
-
Client Service Specialist
1 week ago
Arcxis Cumming, United StatesThe Client Service Specialist will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The central Client Service, Specialist, C ...
-
Client Service Specialist
1 week ago
Arcxis Cumming, United States· Company Overview: · ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Buildin ...
-
Client Service Specialist
16 hours ago
ARCXIS Cumming, United StatesJob Type Full-timeDescriptionThis is an in-office position located at 540 Lake Center Pkwy # 205, Cumming, GA Company Overview:ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction ...
-
Client Service Specialist
2 days ago
Arcxis Cumming, United StatesJob Type · Full-time · Description · This is an in-office position located at 540 Lake Center Pkwy # 205, Cumming, GA 30040. · Company Overview: · ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. r ...
-
Client Service Specialist
1 week ago
Arcxis Cumming, United StatesJob Type Full-timeDescriptionCompany Overview:ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension So ...
-
Customer Service Specialist
5 days ago
Michael Popwell State Farm Cumming, United StatesJob Description · Job DescriptionOur dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and conver ...
-
Client Service Specialist
1 week ago
ARCXIS Cumming, United StatesJob Description · Job DescriptionDescription:Company Overview: · ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Compani ...
-
Client Service Specialist
4 days ago
ARCXIS Cumming, United StatesJob Description · Job DescriptionDescription:This is an in-office position located at 540 Lake Center Pkwy # 205, Cumming, GA 30040. · Company Overview: · ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U ...
-
Family Services Specialist I/ii
1 day ago
171-Shenandoah Dept Of Social Services Woodstock, United States**Hiring Range**:$45,406.32 to $50,951.04 · **Full Time or Part Time**:Full Time · Additional Detail · Shenandoah County Social Services is located in beautiful Woodstock, Virginia approximately 30 miles south of Winchester and 30 miles north of Harrisonburg. Known for its majest ...
-
Prn or Part-time Registered Nurse
6 days ago
Summit Spine and Joint Centers Cumming, United States Part timeSummit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical and imaging services to our patients. We have 13 ASCs located throughout the state of Georgia. We are see ...
-
Call Center Specialist I-Customer Service
6 days ago
Bank OZK Cumming, United StatesCall Center Specialist I-Customer Service · Job ID: 14017 · Functional Area: Call Center · Position Type: Full-Time Regular · Experience Required: 1 - 3 Years · Location: Cumming, GA Marketplace · Department: Call Center · Education Required: High School Diploma or Equivalent · R ...
-
Call Center Specialist I-Customer Service
2 weeks ago
Bank OZK Cumming, United StatesCall Center Specialist I-Customer Service · + Job ID: 14019 · + Functional Area: Call Center · + Position Type: Full-Time Regular · + Experience Required: 1 - 3 Years · + Location: Cumming, GA Marketplace · + Department: Call Center · + Education Required: High School Diploma or ...
-
Call Center Specialist I-Customer Service
1 week ago
Bank OZK Cumming, United StatesCall Center Specialist I-Customer Service · + Job ID: 14018 · + Functional Area: Call Center · + Position Type: Full-Time Regular · + Experience Required: 1 - 3 Years · + Location: Cumming, GA Marketplace · + Department: Call Center · + Education Required: High School Dipl ...
-
Call Center Specialist I-Customer Service
1 week ago
Bank OZK Cumming, United StatesPosition Description: · Job Purpose and Scope: · Responsible for interacting with customers on behalf of the Bank and providing information about products and services, responding to customer complaints, and processing customer requests. · Essential Job Functions: · Manages lar ...
-
Spectrum Dynamics Forsyth, United StatesFor 25 years, Forsyth has been optimizing the energy costs of B2B customers. Whenever small, medium-sized, or industrial companies are looking for the best possible rates for electricity and gas - we know them. We are a team of 85 employees, 100% dedicated to serving our customer ...
-
Cascade Ventures Ball, United StatesWhere? Wangen · When? Starting from · How long? 2 years · Your responsibilities as a Courier, Express and Postal Services Specialist · Delivery of letters and packages using our company vehicles · Punctual delivery of registered or cash on delivery shipments · Responsible for ...
-
Kitchen specialist
1 week ago
Nexus Dynamics Forsyth, United StatesBUCH/NGER · W/LHELMI · HEALING FASTING · INTEGRATIVE MEDICINE · INSPIRATION · We are excited to welcome you as a · Kitchen Specialist (m/f/d) · full-time or part-time · We offer you · a permanent employment contract · internal and external training opportunities: training for n ...
-
beBee Handyman Parker School, MT, United States FreelanceI am in need of an Estate Lawyer with the following characteristics for Parker School, MT:What is the need for a specialist in estate law? · To handle the inheritance process · Is there a will? · Yes · Do you require any additional services? · Notary · When do you need the servic ...
-
Psychologist to treat anxiety, loneliness
6 days ago
beBee Handyman Saddle Butte, MT, United States FreelanceI am in need of a Psychologist service with the following characteristics in Saddle Butte, MT:What does the patient feel? · Anxiety, loneliness · What type of specialist is needed? · Educational · How old is the patient? · Adult · Is this service for you or for someone else? · It ...
-
Psychology sessions to treat anxiety
6 days ago
beBee Handyman Havre North, MT, United States FreelanceI am in need of a Psychologist service with the following characteristics in Havre North, MT: · What does the patient feel? · Anxiety · What type of specialist is needed? · Clinical (to treat psychological problems or disorders) · What is the age of the patient? · Adult · Is this ...
Client Service Specialist - Cumming, United States - Arcxis
Description
Job TypeFull-time
Description
Company Overview:
ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.
The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado) and structural engineering firm United Structural Consultants (Houston, Texas). Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.
ARCXIS is majority-owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at
General Overview of Position:
The Client Service Specialist will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The central scheduler must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.
Primary Responsibilities:
Education, Experience, and Desired Qualifications:
$ $19.00 per hour