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- Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary.
- Maintaining client information in Client Record Management system.
- Providing backup phone support for other Technical Support teams.
- Monitoring appropriate email inboxes and providing excellent email technical support.
- Modifying setup to support changes in the client's business rules.
- Using software diagnostics tools to troubleshoot client software issues.
- Retraining clients on software.
- Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented.
Associate Technical Support Specialist - Madison, United States - Insperity
Description
Job Description
Job DescriptionDescription & Requirements Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We have received recognition numerous times as a top place to work, most recently ranking on U.S. News & World Report's "Best Companies to Work for 2024" list, and Glassdoor's "Best Places to Work in the U.S. 2023" list. There is no better time to be a part of Insperity, and our best work is yet to come.Learn more at Why Insperity? Flexibility:
Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.
Career Growth:
Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being:
Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more.
We take care of our people so that you can do your best work. Associate Technical Support Specialist We are currently seeking an Associate Technical Support Specialist to join our team. This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients.Responsibilities:
Performs remote software support for clients on BPS solutions which could include, but is not limited to:
Basic understanding of various Internet browser technologies Knowledge of web-based software solutions Knowledge of Microsoft Windows and Apple operating platforms.
Strong analytical thinking skills and process-driven work habits. Basic knowledge of CRM systems and usage. Ability to effectively communicate with technical and non-technical staff in both written and verbal format. Ability to work alone and collaborative, with technical personnel as needed. Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment. At Insperity, we celebrate the diversity of our employees and our leadership.Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion,sex, national origin, disability status, protected veteran status or any other characteristic protected by law.