-
Incident Manager
1 week ago
DISH Network L.L.C Littleton, United States**Company Summary** · DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, ...
-
IT Incident Manager
2 weeks ago
ClientSolv Englewood, United StatesCompany Description · ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a ...
-
Incident Manager
2 weeks ago
LanceSoft Greenwood Village, United StatesJob Duties and Responsibilities: · The Incident Manager is responsible for driving and managing the effective resolution of daily IT-related incidents that impact the *** enterprise. This position will include shift work that includes working with the IT Service Desk, Network Op ...
-
Incident Manager
2 weeks ago
Next Gen Innovation Denver, United StatesNote: · Only US work authorized candidates can only apply. · Job Overview: · We are seeking an experienced Incident Manager to join our Telecommunication RAN NOC team. The successful candidate will be responsible for overseeing and managing incidents related to the Radio Acces ...
-
Incident Management Engineer
2 weeks ago
Palantir Technologies Denver, United StatesA World-Changing Company · Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missin ...
-
Technical Support Representative
2 weeks ago
Peak Technologies Littleton, United States**Job title**: Technical Support Representative · - ** Pay rate/range**:$20-$24/hour · - ** Location (hybrid/on-site)**:Hybrid - on-site at 265 Foster St, Littleton, MA 01460 · - **_ Remote once fully trained (2 months +/-)_**: · - ** Schedule**:Mon-Fri 8am-5pm, rotating on-call ...
-
Staff Counsel
1 week ago
The Middlesex Corporation Littleton, United StatesThe Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build A ...
-
Estimator
2 weeks ago
The Middlesex Corporation Littleton, United StatesThe Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build A ...
-
Proposal Coordinator
2 weeks ago
The Middlesex Corporation Littleton, United StatesThe Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build A ...
-
Director of Finance
2 weeks ago
The Middlesex Corporation Littleton, United StatesThe Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build A ...
-
Assistant Purchasing Manager
3 days ago
The Middlesex Corporation Littleton, United StatesThe Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build A ...
-
Procurement Coordinator
3 days ago
The Middlesex Corporation Littleton, United StatesThe Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build A ...
-
Mid-career Information System Security Officer
20 hours ago
Lockheed Martin Littleton, United States**Job ID**: 662940BR · **Date posted**: Mar. 18, 2024 · **Description**:WHAT WE'RE DOING** · C4ISR: Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance · Across air, land, sea and space, thousands of sensors onboard manned and unmanned milit ...
-
Quality/Resource Coordinator RN
1 week ago
Kaiser Denver, United States Full time$2500 sign-on bonus eligible position · UFCW Local 7 - *$42.47-$49.96 · "May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additi ...
-
Mgr Pipeline
2 weeks ago
UGI Utilities, Inc Denver, United StatesMgr Pipeline & Public Safety · **Location**:Denver, PA, US, 17517**Company**:UGI Utilities, Inc**Remote Options**: · - Requisition Number: 23916 · At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordabl ...
-
Mgr Pipeline
2 weeks ago
UGI Utilities, Inc Denver, United StatesRequisition Number: 23916 · At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comf ...
-
Licensed Practical Nurse
1 day ago
Kaiser Denver, United States Full time· $5,000 sign-on bonus eligible position · SEIU Local 105 - $ $32.25 · "May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additi ...
-
Licensed Practical Nurse
1 day ago
Kaiser Denver, United States Full time$5,000 SIGN-ON bonus eligible position · SEIU Local 105 - *$27.66-$32.25 · "May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for add ...
-
Licensed Practical Nurse
1 week ago
Kaiser Denver, United States Full time· $5,000 SIGN-ON bonus eligible position · SEIU Local 105 - $ $31.22 · "May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for addit ...
-
Tier Ii Service Desk Specialist
20 hours ago
NuAxis Innovations Denver, United States**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** · **Technology is our Passion. People are our Purpose. **Grow with us As a growing business, every NuAxis Innovations employee impacts the success and direction ...
Incident Manager - Littleton, United States - DISH Network L.L.C
Description
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building Americas First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape.
Job Duties and Responsibilities
DISH Wireless seeks an Incident Manager for our 24/7 Network Operations Center, focused on supporting the DISH Wireless network. This role leads a team overseeing 5G Network Surveillance, Fault Isolation, and Management, ensuring rapid analysis and corrective actions to restore services. Responsibilities include escalating complex issues, determining root causes, and contributing to process improvement efforts using KPI metrics to optimize efficiency and enhance customer experience.
In this role, you will:
Lead end-to-end Incident Lifecycle Management (Sev 1-4) and oversee resolution processes.
Drive Ticket management analysis and ensure timely closure.
Prioritize incidents based on business impact and urgency criteria.
Collaborate with Advance Ops, Engineering, and vendor teams for critical issue resolution.
Ensure adherence to assurance KPIs & SLAs during outages and emergencies.
Foster collaboration across Dish teams: RF, Deployment, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
Track top issues for continuous improvement and focus efforts accordingly.
Resolve customer complaints (CXO) within SLAs to maintain effective operational performance.
#LI-LM1
Skills, Experience and Requirements
As a successful Incident Manager, you will have:
Bachelor's or Master's degree, or equivalent qualification
5+ years of experience in telecom/wireless industry
Proficient in managing 4G/5G NOC shift environments and troubleshooting activities
Skilled in organizing and prioritizing dynamic schedules, balancing team workloads, and ensuring efficient incident resolution
Knowledgeable about 5G functional components and configurations
Motivated to troubleshoot higher-level technology issues and resolve them effectively
Capable of working under pressure and building strong relationships internally and externally
Reliable, open, and capable of working with minimal supervision
Salary Ranges
Compensation: $83,160.00/Year - $114,800.00/Year
Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits ) .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.