No more applications are being accepted for this job
- Be on time for your shift, prompt with each appointment, and perform services within the appropriate time allotted for the service
- Receive guests on time for their service in a courteous, professional, and polite manner.
- Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Properly open and close each shift according to Standard Operating Procedures and Spa protocols.
- Properly care for equipment, using proper sanitation, and use proper amounts of product to assist with cost controls.
- Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features, and hours of operation.
- Have complete knowledge and understanding of all services and products offered
- Perform prep work, properly clean and restock room as required.
- Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available in the Spa or on property.
- Responds promptly to guest requests, complaints or inquiries professionally, courteously, and promptly reporting to a supervisor if needed.
- Maintain a clean, safe, fully stocked, and well-organized work area.
- Assist in all areas of the spa operation, including locker room and fitness center as needed, as requested by management.
- Values-based leader and active role model in living and teaching the MLCV Way
- Trustworthy and collaborative relationships with others
- Creativity and ability to be flexible in consideration of the Guest experience.
- Knowledge of the latest nail trends.
- Exceptional Guest service.
- Must have a Degree or Certificate from an accredited Massage Therapy Program.
- Previous spa experience and massage therapy experience preferred.