Account Manager - Fort Worth, United States - ITS Logistics

Description

About ITS LogisticsITS Logistics is a premier Third-Party Logistics company (3PL) that provides personalized supply chain solutions with an asset-based dedicated fleet, warehousing and distribution services, and a nationwide multi-modal asset-lite division.

Founded in 1999, ITS Logistics operates daily throughout the U.S. and proudly offers unparalleled service backed by its strong family values and work ethic.

ITS continued growth and increasing market share have been largely attributable to the Companys client-first model and relentless pursuit in upholding its core values.

ITS recent performance has been highlighted by its placement within the Top 75 for Distribution Services, Top 40 for Dedicated, Top 25 for Asset-Lite and Top 20 for Drayage Services, nationwide in 2021.

To learn more about ITS, go to CultureOur associates enjoy a strong sense of teamwork, community, and career growth.

We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy.

We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally.

This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can.

Position SummaryThe Account Manager serves as a critical link between ITS and our valued customers.

The Account Manager handles key communication with clients, manages, reports, and improves on client-specific performance, and operates as a liaison between warehouse operations and the ITS clerical team.

The Account Manager is supported by a small team of direct reports in the Client Services Representative (CSR) role.
Principle AccountabilitiesOversee a team of 3 6 Client Services Representatives, supporting various client accounts while providing day-to-day direction and support to your teamServe as an escalatory contact for account-related questions and issuesProvide proactive and positive communication to clients on account performance, key issues, improvements, and business changesPerform weekly audits of client billing with a focus on accuracy and reducing revenue leakageAct as a liaison between your client services team and the warehouse operations leadership team, work together to improve the overall client experienceAssist in creation and maintenance of client-specific standard operating procedures (SOPs)

Position RequirementsRequirements for this position include, but are not limited to:
Bachelors Degree preferred, but not requiredFive + years of experience in a client facing or customer service environment with WMS/ERP systems experience and progressive experience strongly preferredExcellent leadership and organizational skills, advanced problem resolution skillsStrong verbal and written communication skillsSolid understanding of MS Office Suite (Word, Excel, Outlook, etc.)Positive, team-first attitude and strong work ethicDemonstrated ability to multi-task and prioritize needs for multiple clients simultaneously#J-18808-Ljbffr