Floor Manager - Lahaina, United States - Na Hoaloha Ekolu

Na Hoaloha Ekolu Lahaina, United States

2 weeks ago

Description

Our Performance Expectations are:
The Restaurant Manager is responsible for every aspect the guest's and staff's experience. The Restaurant Manager reports to the Restaurant General Manager.

Participate in training and performance reviews for service staff, following the standards set for each outlet and using the passport as a base guide
Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels
Resolves any customer complaints that are "passed up" from staff and/or asks for help from the Restaurant's General Manager or Partner
Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
Greets guests and delivers the Leoda's experience to each
Knows regulars by name and tracks their seating and dining preferences
Passes all training requirements required of front line staff positions within 6 months
Helps Maintains inventory of service products, glassware, silver, uniforms
Leads service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Chef and cleaning crew
Regularly teaches staff workshops
Updates Point of Sale systems as needed
Leads daily pre-shifts and attends monthly staff meetings
Establishes and maintains good communication and a positive working relationship with Restaurant Managers and General Manager, Chef and Back of the House staff

The Success Patterns for this position are:

Restaurant experience strongly preferred
Has worked in a high-volume restaurant service environment
Has an appreciation for and working knowledge of really good food
Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
Has a reputation for excellent relations with customers, vendors, floor and Kitchen staff
Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success
Has experience in the training and development of staff members
Is self-directed and able to work independently, as well as be an integral member of the management team
Has the ability to deliver the branded Experience to every customer.
Likes to work holidays, weekends, events, and other peak periods of the restaurant

Successful Candidates will have the following
Personal Characteristics:

Leadership style consistent with Hoaloha Na Eha team management
An outgoing personality who can create and build energy around them
Excellent verbal and written communication skills
Passionate about great food and great service
Excellent planning, organization, and coordination skills
Comfortable making decisions and problem solving. Can handle complexity and paradox
High level of interest in learning about food, people, and business
Possesses strong interpersonal skills and able to work easily with diverse people and groups

Restaurant Manager

Job Posted by ApplicantPro

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