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    Room Service Server - Miami Beach, United States - Loews Hotels

    Loews Hotels
    Loews Hotels Miami Beach, United States

    4 days ago

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    Description

    Room Service Server

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

    Job Specific

    Room Service:

    • Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
    • Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
    • Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
    • Delivers Room Service Orders to guestroom in a timely manner
    • Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
    • Obtains proper charge authorization or payment for orders delivered
    • Completes all necessary paperwork accurately and legibly
    • Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
    • Cleans and maintains Room Service area and equipment
    • Delivers amenities to guestrooms

    Refreshment Pantry:

    • Inventories guest room Refreshment Pantries to determine consumption by guest
    • Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
    • Replenishes Refreshment Pantry items consumed
    • Inspect Refreshment Pantry contents and maintains freshness of product
    • Cleans and maintains refreshment pantry appearance to established standards
    • Removes consumed amenity items and/or Room Service trays from guest rooms
    • Completes DND/No Service, inventory and in-house guest list paperwork and reports
    • Communicates discrepancies regarding Refreshment Pantry usage to Captain
    • Restocks and rotates Refreshment Pantry attendant cart supplies

    Guest Valet:

    • Retrieves orders for processing of guest valet from guest rooms according to hotel policy
    • Verifies accuracy and completeness of information on valet ticket received from guest
    • Completes necessary log entries to record receipt of guest valet order
    • Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
    • Organizes cleaned and processed guest valet orders for return to guest
    • Inspects and verifies completeness of valet order being returned to guest
    • Returns completed valet orders to guest room according to established hotel procedure
    • Completes required log entry to document return of guest valet order to room
    • Files valet reports appropriately for documentation and review as necessary

    General:

    • Completes required set up / preparation, at beginning of shift
    • Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
    • Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
    • Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
    • Completes assigned closing duties at end of shift
    • Other duties as assigned

    General

    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standards

    Qualifications

    • High School diploma or equivalent
    • One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
    • Thorough knowledge of quality food service techniques and standards
    • Exceptional guest service attitude and abilities
    • Ability to lift and carry food service trays weighting 35+ pounds
    • Ability to work flexible schedule to include weekends and holidays
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