Customer Care Rep - Jacksonville, United States - Citizens Property Insurance

Description

Job Description

Essential Functions:

Models ethical behavior and executes job responsibilities in accordance with Citizen's core values, ethics, and information protection policies.

• Effectively respond via the telephone to concerns of both internal and external customers. Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed. Act as the caller's advocate via the telephone to ensure the caller's concerns are addressed.
• Process basic underwriting endorsements and/or policy changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines, and procedures.
• Review various supporting documents for compliance with departmental guidelines, which may include gathering and forwarding information to other areas for handling or consideration.

Knowledge:

• Proficient in MS Office: Word, Outlook & Excel
• Maintains a working knowledge of the Manual of Rates, Rules, and Procedures
• Effective written and verbal communication skills
• Ability to obtain, organize and present information.
• Ability to handle multiple tasks as assigned.
• Ability to interpret basic insurance coverage.
• Ability to interpret policies and procedures.

Skills & Abilities:

• Effective written and verbal communication skills.
• Ability to obtain, organize and present information.
• Ability to handle multiple tasks as assigned.
• Ability to interpret basic insurance coverage.
• Ability to interpret policies and procedures.

Relevant Experience:

• 1 or more years of customer service experience.

Education:

• High School Diploma or Equivalent
• Associate degree OR 2 years relevant experience, OR a combination of college education and relevant experience equivalent to 2 years

Preferred Qualifications:

• 220, 440, 520/620 License
• Bi-lingual Spanish & English
• Knowledge of Property/Casualty insurance operations and common policy elements
• Insurance underwriting operations.
• Five years of call center and live chat experience

Citizens is Proud to Be an Equal Opportunity Employer

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About Us

Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens' Mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us

About the Team

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more

• Retirement savings plan with a generous company match

• Medical, dental and vision coverage

• Company Paid employee basic life insurance and short-term disability.

• Generous paid time off: vacation, sick and holiday leave

• Employee Assistance and Wellness Programs

• Tuition reimbursement

• Professional and leadership development opportunities

• Company Paid Parking

• Employee recognition programs

• Relocation assistance (where applicable)

• Community and volunteering opportunities

• Casual dress

Citizens is proud to be an Equal Opportunity Employer.