Housekeeper - Arnold, United States - Drury Hotels

Drury Hotels Arnold, United States

Found in: Betterteam US S2 T2 - 1 week ago

Full time

Description

What you will do:

Maintain a clean and happy environment for guests and teammates.
Ensure exceptional, positive experiences for our diverse team members and guests.
Perform various hotel housekeeping services to maintain clean guest rooms according to established standards.
Visually inspect rooms to help identify maintenance items needed.
Assist guests by providing linens, terry, amenities, or information as requested.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek housekeeping team members with positive attitudes and these qualifications:
- Thorough knowledge of cleaning procedures and supplies.
- Ability to work independently (without direct supervision) and follow directions (verbal and written).
- Positive, can-do attitude.
- Dedication to providing excellent customer service.

BASIC FUNCTION & JOB DUTIES:

Performs a variety of hotel housekeeping services to maintain clean guest rooms according to established standards.
Visually inspect rooms to assist in identifying maintenance items needed.
Assists guests whenever possible by providing linens, terry, amenities, or providing information as requested.
May be asked to assist in laundry/cleaning public space when needed.
Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL, AND ABILITY:

Requires ability to follow verbal and written directions.
Requires thorough knowledge of cleaning procedures as well as cleaning supplies.
Requires ability to work without direct supervision. Provides excellent customer service.

MENTAL AND PHYSICAL REQUIREMENTS:

EDUCATION:

Requires knowledge, skill, and mental ability equivalent to completion of 2 years of high school.

EXPERIENCE:

Previous experience as a housekeeper is helpful, but not required.

ESSENTIAL FUNCTIONS:

Requires the ability to walk and stand during the entire work shift.
Requires ability to push vacuum, reach, stretch, and bend in routine daily work activities.
Requires ability to lift pounds intermittently during the workday.

WORKING RELATIONSHIPS:

Reports to the Executive Housekeeper/Assistant General Manager.
Maintains and promotes a positive and cooperative work relationship with all hotel departments.

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