patient liaison - Whitehall, WI , USA, United States - Gundersen Health System

Description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.


Scheduled Weekly Hours:
24

Gundersen Tri-County is seeking a Patient Liaison (registration staff) to work in their clinic locations in Whitehall, Blair, and Independence.

What you will do:

• Work collaboratively with Clinicians, Nurses, Medical Assistants, and Patients by completing registration, scheduling appointments, and collecting payments.
• 8-hour shifts between 8am-530pm. Weekends may be needed.
• Provide exceptional customer service both face-to-face and over the phone

What will you get:

• Close-knit, small town community
• Tuition Reimbursement
• Generous Benefit Package
• Opportunities for growth and development

What do you need:

• High School Diploma or equivalency
• 1-year experience in an office setting requiring customer service and computer competency with Microsoft

Gundersen Health System Hospital and Clinics comprises 7 hospitals and 33 clinics. We bring care close to home for our patients in Wisconsin, Minnesota, and Iowa. Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it love + medicine and it's more than our practice. It is who we are.


Job Description:

The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction.

Job Description


Major Responsibilities:

• Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters through courteous, patient, and respectful conduct and conversation.
• Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests, and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD, nurses, MA's to create, update and/or print patient's protected health information to assist with completion of documentation.
• Responsible to ensure accurate and complete data for promptly registering patients, gathering, verifying and up-dating demographics, as well as insurance and benefit information to drive a timely billing process for our patients.
• Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling, insurance, cash collection and department computerized schedules.
• Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services, utilizing appropriate resources.
• Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements.
• Assists in obtaining estimates for patient responsibility and notifies guarantors prior to treatment according to published organizational standards.
• Keeps current through periodic in-service on registration policies, procedures, insurance guidelines and other information related to position.
• Solicits and responds to customer complaints/concerns either in writing or verbally, using appropriate resources.
• Views, documents, or prints from the patient's electronic health record to assist with coordination of patient care.
• Performs other job-related duties as assigned.

Education and Learning:

REQUIRED
High School Diploma or equivalency


Work Experience:

REQUIRED
1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.


DESIRED
1 year experience in a medical facility setting and/or extensive customer service experience.


License and Certifications:

REQUIRED
Optometry departments require patient liaisons to be a Certified Patient Service Specialist (CPSS) within 18 months of hire date.


Age Specific Population Served:
Infant (less than 1 year)

Pediatric years)

Adolescent years)

Adult years)

Geriatric (65 years & older)


OSHA Category:

Category II - Some (but not all) employees in this job title may have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials, usually by location or specific departments.

Environmental Conditions:
Exposed to infectious diseases.


Physical Requirements/Demands Of The Position:
Sitting Continually % or 8 hours)

Static Standing Occasionally (6-33% or 3 hours)

Walking/Standing Occasionally (6-33% or 3 hours)

Stooping/Bending Occasionally (6-33% or 3 hours)

Reaching - Shoulder Level Occasionally (6-33% or 3 hours)

Reaching - Below Shoulder Occasionally (6-33% or 3 hours)

Reaching - Above Shoulder Occasionally (6-33% or 3 hours)

Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)

If you need assistance with any portion of the application or have questions about the position, please contact the recruiter listed below:


Primary Recruiter:
Nikki Frahm-Ward


Recruiter Email Address:
Equal Opportunity Employer