Marketplace Fulfillment Manager - Atlanta, GA
18 hours ago
Job description
ABOUT VICTORY LIVE
Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live's comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.
THE POSITION
The Marketplace Fulfillment Manager is responsible for overseeing the end-to-end execution of marketplace orders to ensure timely, accurate, and policy-compliant delivery. This role leads fulfillment teams, enforces SLA and In-Hand Date (IHD) compliance, mitigates financial exposure from non-delivery or invalid product claims, and ensures operational excellence across all marketplace channels.
This position bridges Marketplace, Fulfillment, and Claims functions to protect revenue, minimize penalties, and maintain marketplace integrity.
The schedule for this position will be 2:00 - 11:00PM, including weekends.
RESPONSIBILITIES
Order Fulfillment & SLA Management
Team Leadership & Performance
Escalation & Risk Mitigation
Marketplace Compliance & Integrity
Reporting & Analytics
Process Optimization
REQUIREMENTS
What we're looking for
Preferred Qualifications
Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.
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