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- Creating, updating and maintaining user accounts
- Provide phone coverage during peak-support periods
- Triage, troubleshoot and document customer service requests
- Escalate tasks as necessary
- Dispatch work orders received either via email or over the phone to the appropriate staff and/or partner
- Ensure that tasks are followed up on in a timely fashion through the use of work order tracking software
- Maintain excellent customer relations through phone/electronic communications
- Bachelor's degree or equivalent work experience
- Experience troubleshooting Microsoft products
- Ability to multi-task
- At least 1 year of experience with tools and techniques for maintaining an environment where all understand and are committed to providing excellent service to internal and external customers
- Continued desire to further develop technical and non-technical skills
Junior Service Desk Coordinator - Tinley Park, United States - Providence Life Services
Description
A Junior Service Desk Coordinator is responsible for a variety of account creation, configuration, troubleshooting and service duties.
Key Responsibilities: