Service Lane Manager - Orlando, FL
2 days ago
Job description
Qualifications, Sign on bonus available to qualified candidates
- Proven experience, 3 to 5 years in automotive service department or a related role
- Bilingual is a must (English and Spanish)
- Strong leadership and interpersonal skills
- Excellent customer service and communication abilities
- In-depth knowledge of automotive service processes and industry best practices
- Prolonged periods of standing/walking
Responsibilities
- Managing porter/valet interaction with customers and scheduling of each porter/greeter
- Coaching adviser on customer experience in real time
- Act as a backup service salesperson in the absence of service advisors
- Maintain the security of all administrative materials and work areas
- Up sell support for advisers
- Turnover of the customer, by name, to the advisers
- Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers
- Maintain a professional appearance including a standard uniform with proper identification
- Keep the reception area clean and organized
- Assist in any special assignments as designated by Fixed Operations Director
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