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Fountain Valley

    Desktop Support Technician- Bilingual in English and Korean - Fountain Valley, United States - OSI Digital

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    Description

    Entry Level Field Desktop Support Tech

    Role: Contract

    Location: Orange County, CA Onsite/In-person

    Responsibilities:

    • Desktop support experience- troubleshooting, configuration, software installation
    • Experience with ticketing system
    • Review onboarding requests, review tickets and document issues
    • Adept at M365, Windows, Active Directory, ticketing systems
    • Provide troubleshooting and support to end users on a variety of issues- incidents and problems
    • Provide technical assistance to the customer (Examples)
    • Password reset
    • Account information
    • Case number information
    • Adobe Reader issues
    • Brower issues
    • Technical computer issues
    • Internet connectivity
    • Set up equipment for employee use
    • Image computers using a variety of methods
    • Install and perform minor repairs to computers and peripheral equipment within the office premises
    • Strong networking skills- IDF/MDF, switches, routers, access point

    Experience:

    • 1-2 years of experience in software, hardware and network
    • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
    • Experience with of Windows, M365, PC and Printer configuration
    • Strong customer service skills, detail oriented, and deadline driven
    • Strong communication skills and client interfacing skills
    • Enthusiastic and willing to take initiative

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