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OSF HealthCare Peoria, United StatesThe Patient Financial Navigator ensures that each patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor, and registration precision in a manner which the patient underst Financial, Navigator, Admissi ...
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Pt Financial Navigator I FCC Outpatient
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OSF HealthCare Peoria, United StatesOverview · This is a remote work from home position, must reside in IL or MI. Would need to be able to travel to the office for training and other required, rare occasions.- Occasional in office attendance will be required. · Expected pay for this position is $ $23.31/hour. Act ...
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OSF HealthCare Peoria, United StatesOverview · Training will be on-site in Peoria or Rockford up to the entire introductory period, then transition to home in Illinois or Michigan. · Expected pay for this position is $ $23.31/hour. Actual pay will be determined by experience, skills and internal equity. · POSITION ...
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Breast Center Director
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Pt Financial Navigator I Specialty
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OSF HealthCare Peoria, United StatesOverview · This is a remote work from home position, must reside in IL or MI. Would need to be able to travel to the office for training and other required, rare occasions.- Occasional in office attendance will be required. · Remote after 90 day training in Peoria is successful ...
patient navigator - Peoria, IL , USA, United States - OSF Healthcare
Description
OverviewTraining on site in Peoria, after orientation option to work from home.
Expected pay for this position is $ $25.05/hour. Actual pay will be determined by experience, skills and internal equity.
POSITION SUMMARY:
The Patient Navigator leads the day-to-day efforts of welcoming new patients to OSF, which includes aligning patients with the right provider in the right location and scheduling them at the right time.
In addition, the Patient Navigator serves as a resource to patients and departments to provide guidance for services that support population health management initiatives including ACO outreach and various campaigns that link the patient up with the right provider and service.
Performs essential Patient Navigator functions to bridge OSF Urgo, Emergency Department, OSF OnCall and OSF inpatients without a Primary Care Provider (PCP) to a PCP who meets the patients' needs and preferences.
The Patient Navigator is part of the Saint Gabriel Digital Experience team that uses technology and outstanding customer service to bridge the needs of the patients we serve and create value.
Understands the connection of patient experience with patient loyalty and integrates service excellence with each patient interaction. Provides exceptional customer service and collaborates with other departments to provide an exceptional patient experience. Assists, when needed, with referrals services.Qualifications
REQUIRED QUALIFICATIONS:
Education:
High School diploma or GED
Experience: 2 years of work experience in a medical or patient care setting or CNA/MOA, demonstrating strong use of medical terminology skills or 1 year of successful work experience, with proven results within a contact center in patient scheduling agent role or referrals specialist role.
Other skills/knowledge:
Basic competency with MS Office. Strong communication, decision-making, interpersonal skills, customer service, and organizational skills. Proven outstanding patient advocacy skills and ability to critically think to effectively guide the patient in real-time.
PREFERRED QUALIFICATIONS:
Education:
Associate's degree in a healthcare, business, or related field.
Experience: 2 years of contact center or customer service experience. Prior experience with Epic (preferred) or other electronic health record platform.
OSF HealthCare is an Equal Opportunity Employer.
