Ticket Taker|Part-time| UPMC Events Center - Moon Township, United States - teamworkonline

Description

Overview

A Ticket Taker is a vital member of the Events Center as they are involved in direct contact with the public. As a representative of the UPMC Events Center, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Assist with directions, information, and guidance in a friendly, helpful and efficient manner. This positions reports to the Event Manager.

This role will pay an hourly wage of $12.50.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Provide exceptional customer service to all guests

• Possess a positive attitude and facilitate teamwork and respect among co-workers

• Welcome guests, provide directions and answer any questions that may arise.

• Scan tickets and/or keep an accurate turnstile count

• Provide assistance to patrons with special needs or wheelchair access

• Resolve guest complaints quickly and exceed the guests' expectations

• Enforce building policies and event procedures

• Assist and direct guests in a variety of situations including emergencies.

• Hand out flyers or other promotional items

• Other duties as assigned. Knowledge, Abilities, & Skills

• Good communication skills

• Prior customer experience is preferred

• Access to reliable transportation

Qualifications

• Employee must be at least 18 years old

• Ability to work flexible shifts including nights, weekends and holidays depending on events schedule

• Ability to effectively communicate and solve problems quickly

Knowledge, Abilities, & Skills

Good communication skills

Prior customer experience is preferred

Access to reliable transportation