Service Advisor - Tulsa, United States - Jim Glover Auto Family

Jim Glover Auto Family Tulsa, United States

1 week ago

Description

Job Description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

Greet service department customers promptly and courteously—attitude is everything
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

Health Insurance
Dental Insurance
Life Insurance
Paid Vacation
Paid Holidays

About Our Dealership

Jim Glover Auto Family is the home of Jim Glover Chevrolet on the River and Jim Glover Chrysler Dodge Jeep Ram Fiat. We proudly serve Tulsa and the surrounding communities of Owasso, Claremore, Broken Arrow, Bixby, Glenpool, Jenks, Sapulpa, and Sand Springs.

As a family owned business since 1991, our motto has always been Customers First. Whether it's sales or service, we know any establishment can guarantee the best price, but we know that the experience our clients receive is what will keep them coming back.

If you love interacting with people? Or perhaps you were born with a tool in your hand and grease on your maybe you just love automobiles. Whatever calls to you, Jim Glover Auto Family is full of opportunities So whether you are looking into a career in sales, service, or finance, be sure explore our employment openings available. Our customer's experience starts with our employees. If you can make their experience valuable and unforgettable, then we need to talk

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