Supervisor - Airport Operations - Seattle
3 weeks ago
Job summary
Achieving our goals starts with supporting yours Grow your career access top-tier health and wellness benefits build lasting connections with your team and our customers and travel the world using our extensive route network
Responsibilities
- Lead performance dialogues with front-line co-workers to review metrics performance boards and issues boards Develop standard work and continuous improvement processes Set expectations with front-line co-workers gain their commitment to act in accordance with Company guidelines and union agreements Serve as subject matter expert on safety service procedures Engage customers recognize external customers Monitor customer interactions ensure consistency compliance Monitor performance a team zone or cell taking actions as necessary Assist employees accomplish work Conduct trend analyses take actions address items not on track Lead performance dialogues provide feedback recognition Develop skills of front-line co-workers coach job-related behaviors Communicate priorities for continuity across shifts Serve first responder employee issues customer complaints Improve union relations working within contractual language Provide technical guidance interpret company guidelines procedures union agreements Assure safety security deliver consistent product quality Identify issue appropriate corrective action Conduct investigations into performance injuries complaints Recognize document excellent behavior Partner vendor staff define address shared goals service delivery Participate peer safety accident review boards Confront inappropriate behavior provide specific feedback Administer documentation activities Attend unit meetings Participate collateral projects Email voicemail follow up Oversee supervise Airport Operations team manage operational service product delivery Ensure consistency excellence customer satisfaction Ensure operational efficiency productivity Manage budget resources Plan implement changes to improve operation Deliver high-quality results exceed expectations within time constraints Meet deadlines adapt changing priorities Collaborate cross-functionally communicate ideas resolve conflicts Maintain open communication foster trust among team members Evaluate analyze data make informed decisions Implement process improvements drive growth efficiency Maintain accurate records documents Comply regulatory requirements maintain confidentiality Protect sensitive information handle confidential situations Foster inclusive environment respect diversity promote equal opportunities Develop talent grow careers mentor colleagues Encourage teamwork prioritize tasks collaborate effectively Utilize resources efficiently achieve objectives Establish clear communicate direction motivate teams Promote positive culture respect differences inclusivity leadership Motivate inspire teams exceed targets Drive innovation creativity continuously improve processes services products
Job description
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