Desktop support L1 - Houston, United States - Diverse Lynx

Description

Hello

we are hiring for below roles

Role :- Desktop support L1
Location :- Houston, Texas

Fulltime with Wipro

Essential Functions:

• Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Provides Level 1 technical support while configuring PCs for users
• Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Adheres to client policies and procedures while maintaining the integrity of the customer's data.
• Maintains and updates work order tickets in client's ITSM tool.
• Coordinates across multiple departments/vendors to provide support.
• Interacts with the customer when responding to technical questions or requests for information.
• Maintains regular attendance.
• Other duties as assigned by management.

Required Education, Knowledge, and Experience:

• Must have a high school diploma or equivalent; College degree in a related field is preferred.
• 1-3 years of technical or related experience is preferred. Relevant education may substitute technical experience.
• Experience with various versions of Microsoft operating systems.
• Experience with various versions of Microsoft Office Suites.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.