Processing Assistant III - Alamance County, United States - Alamance County (NC)

Description

Job Purpose

The primary purpose of this position is to provide exceptional customer service with positive attitude while performing a number of medical office tasks for personal health clinics.

Responsibilities

• Answer multi-line telephone and direct calls appropriately
• Schedule patient appointments via telephone and/or in-person interactions
• Welcome and greet patients and visitors and provide direction/way-finding assistance
• Check-in/register patients for health clinic appointments
• Verify patient eligibility/insurance/financial responsibility for health clinic services
• Collect patient fees/copays for health clinic services
• Work with paper and electronic medical records following HIPAA guidelines and agency confidentiality and medical records policy/procedures
• Data entry of reportable disease/vaccination information as directed

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Advocacy - Taking action to represent and advance interests of others by presenting facts and details.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Concentration, Ability to concentrate on tasks through many distractions.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multi-tasker - Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Skills & Abilities


SKILLS AND ABILITIES:
General knowledge of office or work unit procedures, methods and practices. General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread. General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn, follow and apply a variety of guidelines. Ability to use a variety of office equipment. Ability to work with people with courtesy and tact. Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to record and compile information based on general guidelines. Ability to gather and give information and instructions regarding the work process or procedures. Ability to balance and reconcile figures. May require ability to coordinate work of other support staff, student workers or volunteers. Ability to learn to use specialized office equipment.


MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

NECESSARY SPECIAL QUALIFICATIONS:
N.C. driver's license and have access to a personal vehicle.


PREFERRED QUALIFICATIONS:

At least one year of experience working in a medical office setting; fluent in English and Spanish, both oral and in writing.

PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Stand F

Walk O

Sit F

Manually Manipulate C

Reach Outward F

Reach Above Shoulder O

Climb O

Crawl O

Squat or Kneel O

Bend O

Lift/Carry

10 lbs or less O

11-20 lbs. O

21-50 lbs. O

51-100 lbs. O

Over 100 lbs. N

Push/Pull

12 lbs or less F

13-25 lbs. O

26-40 lbs. O

41-100 lbs. O

Other Physical Requirements

• Vision (Near, Distance, Peripheral)

Agency Alamance County Government

Address 124 West Elm Street

Graham, North Carolina, 27253

Phone


Website http:
//www.alamance-